Robert Chad English

Manager of Research

SponsorUnited

Aug 2024 - Jul 2025 (1 year)

Led research projects to gather insights on sponsorship strategies. Supervised research team and oversaw project management. Conducted quantitative research to aid business decisions.

Account Executive - Client Solutions

SponsorUnited

Feb 2023 - Aug 2024 (1 year 7 months)

Managed 150+ client accounts, resulting in a 90% client retention rate and generating a 5-20% upsell in renewal revenue through tailored sponsorship solutions and strategic relationship management. Coordinated client catch up calls to go over new objectives for the client and new features of the platform. Added and trained new users to the platform to suit their business and sponsorship needs.

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Fan Ambassador Lead

Pacers Sports & Entertainment

Sep 2022 - Current (3 years 10 months)

Lead fan engagement initiatives, enhancing overall fan experience and loyalty. Manage communication and coordination with fans and staff. Responsible for overseeing teammates were in correct areas and that all breaks were covered while providing adequate coverage for events.

Business Solutions Manager

SponsorUnited

Jun 2021 - Feb 2023 (1 year 9 months)

Collaborated with teams to optimize sponsorship and marketing initiatives. Answered and fulfilled client requests through our on-demand service. Strategically researched specific client requests to find the best possible contact or solution to their query. Researched and resolved over 450 client-specific requests monthly, reducing response time by 40% and contributing to a 20% increase in client satisfaction scores.

SUBS Department Intern

SponsorUnited

Jan 2021 - Jun 2021 (6 months)

Supported research and operational projects within the department. Fulfilled client project requests and provided specialized research for specific client requests.

Sports Sponsorship Scout

SponsorUnited

Jun 2020 - Dec 2020 (7 months)

Scouted local media, college sports, websites and social media platforms for sponsorship opportunities. Identified signage, activation, and sponsorship materials for properties and uploaded them strategically on the Sponsor United platform.

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Mobile Ticketing Assistant

Pacers Sports & Entertainment

Oct 2019 - Sep 2022 (3 years)

Managed mobile ticketing operations, ensuring smooth transaction processes. Provided customer support for ticketing issues and requests. Trained customers on the functionality of the Indiana Pacers mobile app and how to mostly effectively find their mobile tickets or transfer them to other parties.

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Operations Intern

Hurricane Junior Golf Tour

Jan 2019 - May 2019 (5 months)

Coordinated tournament operations and logistics for various Junior Golf tournaments. Supported event management and participant engagement. Supported the planning and execution of 10+ events, engaging over 1,000 participants and contributing to a 30% increase in overall event satisfaction ratings and client retention rates.

College Team Member

Indianapolis Motor Speedway

Apr 2017 - Oct 2018 (1 year 7 months)

Contributed to race event planning and team operations. Helped guests with credentials, seat locations and helped guide them throughout the facility.

General Operator, Trainer, Group Leader

Sony DADC

May 2008 - Jun 2021 (13 years 2 months)

Operated production equipment and trained team members. Led groups and ensured quality and safety standards. Ran print production machine with efficiency ratings in the top 5% of the entire organization.

Robert Chad English

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