Robert B Smith

O

Information Technology Support Analyst

OK Produce

Jun 2024 - Aug 2024 (3 months)

• Provided technical support for hardware, software, and network issues, ensuring minimal downtime for end-users. • Developed and delivered comprehensive technical training programs, including new hire orientation and cybersecurity awareness workshops. • Created and maintained detailed technical documentation, including SOPs, user guides, and system manuals. • Managed the organization's knowledge base, ensuring accuracy and accessibility of information. • Conducted training needs assessments and implemented targeted solutions to enhance employee skills.

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IT Support Specialist

Maxco Packaging Inc.

Nov 2022 - Jun 2024 (1 year 8 months)

• Administered Active Directory, Microsoft 365, and Cisco Meraki systems, ensuring seamless user access and network performance. • Spearheaded Proofpoint email security initiatives, including phishing campaigns and user training to enhance cybersecurity awareness. • Managed IT procurement, hardware/software testing, and deployment of forklift tracking systems and security cameras. • Developed and documented IT procedures for onboarding, termination, and print server management. • Oversaw Veeam tape backups, Cisco phone systems, and Desktop Authority software for patch management and group policy administration.

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PC Support Technician (Contract)

APR Consulting

Aug 2022 - Sep 2022 (2 months)

• Executed a large-scale PC replacement project at Kaiser Permanente Fresno, including imaging, software installation, and user data migration. • Ensured minimal disruption by coordinating with users and deploying HP Mini desktops efficiently.

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Workstation Engineer

Community medical center

Feb 2015 - Jan 2022 (7 years)

• Led the deployment of Cisco AnyConnect VPN with 2FA for 10,000+ users across a five-hospital system, minimizing operational disruption. • Managed Sophos Safeguard administration, resolving licensing issues and enhancing system security. • Developed and implemented a user data backup script still in use after 6+ years. • Trained new engineers in PC imaging, user profile backup/restore, and deployment processes.

Desktop Support Technician

TEKsystems

Nov 2014 - Feb 2015 (4 months)

• Reimaged and deployed Workstation on Wheels (WOWs) and thin client desktops for a large-scale project.

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Desktop Support Technician

Insight Global Inc.

Jan 2014 - Jul 2014 (7 months)

• Managed a Windows 7 migration project, including OS upgrades, application compatibility testing, and user data backup/restore. • Configured Juniper VPN for remote users and maintained Active Directory for machine and user management.

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Owner

Computers by Beets

Oct 2001 - Oct 2013 (12 years 1 month)

• Provided hardware repair and software support for desktops, laptops, and mobile devices, building a loyal customer base. • Performed upgrades, troubleshooting, and remote support for clients, ensuring high customer satisfaction.

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Owner

The Cinnamon Roll Shoppe

Nov 1998 - Apr 2013 (14 years 6 months)

• Managed daily operations, including inventory, payroll, and compliance with Cal/OSHA and health regulations. • Delivered exceptional customer service, fostering a loyal customer base and steady revenue growth.

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