Roana Kaye Adriano

M

Medical Spa Appointment Setter

MediLaunch

Mar 2025 - Apr 2025 (2 months)

Managed customer inquiries via Facebook and Instagram for a medical spa, providing prompt responses and converting leads by booking consultations through social media channels.

Sales Representative

Homeaglow

Dec 2024 - Feb 2025 (3 months)

Conducted outbound calls to homeowners to promote and sell home cleaning subscription services. Effectively communicated the value and benefits of the service, ensuring all sales were completed through phone-based interactions.

M

Solar Appointment Setter

M & M Solar Consulting

Sep 2024 - Nov 2024 (3 months)

Qualied homeowners as viable candidates for solar projects. Collaborated closely with solar company executives utilizing their CRM system.

Solar Appointment Setter

Infinity Solar USA

Apr 2024 - Sep 2024 (6 months)

Contacted homeowners and persuaded them to agree meeting our solar sales representatives.

E

Solar Appointment Setter TEAM MANAGER

Energy Choice Solar

Oct 2023 - Mar 2024 (6 months)

Directed a group of 30+ individuals responsible for setting solar appointments. Optimized scripting and processes in the client's CRM system. Managed recruitment, training, scheduling and payroll.

E

Solar Appointment Setter

Energy Choice Solar

Jun 2023 - Oct 2024 (1 year 5 months)

Facilitated meetings between homeowners and solar sales team.

Q

Customer Retentions

QUANTRICS

Feb 2018 - Jun 2023 (5 years 5 months)

Ensured customers felt valued by understanding and addressing their concerns. Sold services like internet subscription , landline, cable and mobile handsets. Elevated user satisfaction. Managed technical tasks eectively.

R

Customer Retentions

RESULTS PHILS. - Sirius XM

Jul 2017 - Feb 2018 (8 months)

Prevented subscription cancellations through eective value demonstration of services oered. Granted special membership discounts.

C

Healthcare Customer Service Representative

Concentrix Aetna

Jan 2016 - Jun 2016 (6 months)

Provided support to members by addressing inquiries related to their healthcare memberships, ensuring accurate information and excellent customer service. Resolved customer concerns related to mobile phone accounts. Addressed client concerns related to mobile device functionality and network coverage.

UK Customer Service Representative

Accenture

Nov 2014 - Jan 2016 (1 year 3 months)

N

Donations Acquisitions Representative

NATIONAL RELIEF CHARITIES

Jan 2011 - Oct 2014 (3 years 10 months)

Engaged with homeowners to obtain pledges beneting Native Americans.

G

Lead Generation Specialist / Sales Representative

Global contact services

Jan 2010 - Jan 2011 (1 year 1 month)

Contacted homeowners to assess qualication for medical supplies and services. Recommended suitable insurance plans to customers meeting criteria. Facilitated customer acquisition for credit cards.

Roana Kaye Adriano

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