Network Operations Engineer
Verizon
Jun 2022 - Jan 2024 (1 year 8 months)
Worked with a team on the world's largest network and maintained service millions of customers. Troubleshot various network equipment with technicians including PON and GPON architecture. Restored major, minor, and critical outages in real time, monitored system alarms, collected data, and presented detailed documentation of the events. Opening, managing, and closing tickets for customer affecting issues. Assisted with the testing and launch of a new network infrastructure and tools to support that network. Managed equipment running on decades old software as well as cutting edge technology. Worked daily with multiple enterprise level tools, such as Splunk and AWS. Communicated effectively across multiple teams in one of the world's biggest