R
Ronald Juan Camilo Perdomo Alzate
About
Detail
Managment
Departamento del Valle del Cauca, Colombia
Résumé
Jobs
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Subject Matter Expert public Remote experienceTaskUsJun 2021 - Current (5 years 3 months)- Deescalate cases to improve the customer support experience for the clients. - I'm in charge of multiple lines of business as a supervisor for the Turo campaign, follow closely how the representatives accomplish the process, and support them to improve productivity and quality.- RProduction AnalystRTA DesingJun 2020 - Jun 2021 (1 year 1 month)- Analyze the database to save 20% of lost material and reuse it for the next lots. - Organize database management to analyze consumed raw material, monitor overproduction and savings, management in the batch closing area, production monitoring, report production of customer service replacements orders, and production of prototypes.
- AAdministrative assistantJan 2019 - Jun 2020 (1 year 6 months)- Recruit and train staff to increase 30% customer service satisfaction from the previous years. - Main responsibilities making account statements, payroll, payments and orders to suppliers, investments plans with the profits, and managing a database in Excel to keep track of weekly sales, stocks, and deliveries.
Education
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- Master - Production and Innovation ManagementUniversidad Autónoma de OccidenteJan 2022 - Current (4 years 8 months)
- Degree - Industrial EngineerUniversidad Autónoma de OccidenteJan 2017 - Jun 2022 (5 years 6 months)