Juan Rivadeneira Economist

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Sustainability and User Experience Research Analyst-Remote

PawCo Foods

Apr 2024 - Current (2 years 5 months)

Leading sustainability initiatives by designing and executing user research studies to understand customer preferences and behaviors in plant-based protein products for dogs. Analyzing qualitative and quantitative data to drive product enhancements that reduce environmental impact and improve user experience. Collaborating closely with marketing and product teams to translate research findings into actionable recommendations for a greener future.

logistics coordinator-Remote cordination and sales

J.B. Hunt Transport Services, Inc.

Jun 2022 - Current (4 years 3 months)

Promote supply chain quality and efficiency for various accounts : Kehee Foods, Bridgestone, Clarios among other important US companies to ensure that their products and commodities reach the end customer in a timely manner. Knowledge in intermodal transportation and callover the road freight, key for creating adequate pricing, under fuel surcharge and weight restrictions. promoting long term comparative advantage. Developed skills In front, middle and back office. This needed to completely understand the supply chain of clients and maintain company's vision and mission. Daily KPI analysis and end of month reports of freight success.

Supply chain account manager-remote

JB Hunt Transport Services Inc

Jun 2022 - Jul 2024 (2 years 2 months)

Plan and coordinate the movement of goods and materials by determining the most efficient routes, selecting the appropriate transportation methods, and scheduling shipments for : Kehee foods, Bridgestone and Clarios accounts. Pricing analysis in intermodal transportation and over the road freight with fuel surcharge and weight restrictions Daily KPI analysis and end of month reports of freight success : Order Cycle Time,Delivery Time,Order Accuracy

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Associate

DHL-Global Service Center

Oct 2021 - Aug 2022 (11 months)

- Brindar apoyo normativo y logístico a clientes con distribución de mercancías hacia Estados Unidos ej: Abbot, Hitachi, Dyson, Osram, Lucky Consultoría para el ejercicio del comercio entre clientes y el Us Department of Homeland Security JBHunt Supply Chain Management

Associate remote work possision-ERP

DHL Global Forwarding

Oct 2021 - May 2022 (8 months)

Provide normative and logistic support to clients distributing large scale shipments into the United States. : Abbott, Hitachi, Dyson, Osram Consulting for the exercise of international trade with knowledge in US Department of Homeland Security requirements : ISF+10, ISF+5 Ensure that all necessary documentation, such as bills of lading, customs forms, and shipping labels, are completed accurately and on time Maintain client satisfaction through clear communication and engagement before, during and after delivery Daily KPI analysis: Customs Clearance Time, Compliance Rate, Customer Satisfaction

Customer Service Analyst

Instacart

May 2018 - Aug 2018 (4 months)

• Liderar el área de Customer Service de InstaCart desde una perspectiva de clientes. • Implementar estrategias de mejora en Servicio al Cliente para asegurar más ventas en la compañía. • Mantener la satisfacción de clientes bajo el análisis de ventas y comunicaciones. • Desarrollar una mejora en la productividad de la compañía asegurando un buen ratio de respuesta desde el área de Customer Service.

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Intern Financial controller

Frescuras del Campo

Aug 2015 - Dec 2015 (5 months)

- Controller de calidad y finanzas - Liderazgo del área financiera - Exposiciones a clientes del producto

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Quality and Control Intern

Frescuras del Campo SA

Aug 2015 - Dec 2015 (5 months)

-Reduced operating expenses by 10% due to an implementation of a recycling program along the chain of production. - Established digital surveillance of the growing products to attack possible contingencies before meeting our client’s deadlines, the image of the brand improved, 5 more clients were obtained.

Juan Rivadeneira

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