Ritika Shetty

Global Step Executive Assistant

Pune

Jan 2025 - Apr 2025 (4 months)

½ Manage the CFO's calendar, schedule meetings, and coordinate complex travel arrangement¥ ½ Oversee administrative functions including emai l management, document preparation, and task fol low up¥ ½ Support personal responsibil ities such as event planning, household coordination, and vendor managemen³ ½ Ensure smooth daily operations by prioritising tasks and anticipating executive need¥ ½ Maintain strict confidentiality whi le del ivering proactive, high-level support across professional and personal matters

Laze Lifestyle Sales Head

Pune

Jun 2024 - Dec 2024 (7 months)

½ Manage and maintain strong relationships with cl ients, primari ly architects and interior designers, guiding them in selecting high-ticket lifestyle products tai lored to their proects ½ Oversee all aspects of customer relations, ensuring high levels of cl ient satisfaction and personal ized service ½ Responsible for comprehensive account management, including onboarding new clients, maintaining ongoing communication, and addressing cl ient needs to secure long-term partnerships ½ Conduct cold calls and outreach to potential cl ients, driving business growth by successful ly closing new deals ½ Lead and manage the sales process, from initial cl ient engagement through to final purchase, ensuring smooth execution and timely delivery of pr

Cabin Crew

Qatar Airways

Jul 2016 - Feb 2024 (7 years 8 months)

C Led a team of economy class crew, ensuring high levels of customer satisfaction and safety7 C Developed strong communication skills by interacting with customers from diverse backgrounds, addressing their needs, and del ivering high-quality service7 C Achieved 26 customer recognition awards, demonstrating a consistent focus on cl ient experience and service excel lence7 C Promoted twice within 1.5 years, reflecting leadership and management abil ities.

Cabin Crew

Jet Airways

Aug 2015 - Jul 2016 (1 year)

C Gained extensive experience in handl ing customer service in both economy and business class, which can be leveraged to understand client requirements and offer tai lored solutions7 C Participated in promotional campaigns, demonstrating presentation ski lls crucial for pre-sales activities.

Bankruptcy Specialist

Ocwen Financial Corporation

Apr 2014 - Apr 2015 (1 year 1 month)

C Managed a team responsible for monitoring and resolving complex bankruptcy cases, showcasing problem-solving and leadership skil ls7 C Led efforts to meet monthly targets, col laborating with cross-functional teams, which aligns with pre-sales responsibi lities of ensuring cl ient success.

Customer Service Manager

Serco

Jan 2012 - Mar 2014 (2 years 3 months)

C Managed customer service operations for the TransUnion Canadian Process, handl ing customer concerns and providing detai led, data-driven solutions7 C Certified as a "Subject Matter Expert" and promoted to handle fraud cases, emphasizing analytical skills and leadership, both vital in pre-sales.

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Ritika Shetty

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Behavioral traits