Enthusiastic and experienced Customer Success Manager with a deep customer-centric approach, and a passion for relationship-building and adding value to clients. With a solid background of over 8 years of experience in client-facing roles, I excel at promoting positive customer relations, generating client satisfaction, and creating opportunities for upselling and cross-selling, all while maintaining strong retention rates. Proficient in Salesforce, Orion, and Microsoft Office (Word, Excel, PowerPoint). Fluent in English and Portuguese, complemented by professional proficiency in Spanish, ensuring effective communication in diverse linguistic environments.
