• Provide support to customers via Intercom (chat and email). • Seek to improve customer satisfaction with each conversation. • Documentate every interactons in the internal systems by maintaining active communication side-by-side with other departments like processing agents. • Attend scheduled meetings.
E
Customer support
Elevation LLC
Jun 2022 - May 2023(1 year)
• Answering tickets through Zendesk in a professional manner. • Building good relationships with customers. • Resolving complaints and following up on resolutions. • Identifying customers' needs. • Escalate tickets to relevant areas if necessary
O
Area Program Operator
ONG WORLD VISION PERÚ
Nov 2020 - Aug 2021(10 months)
• Providing help in the organization of outdoor activities for the sponsored kids • Collecting and processing the letters received from the sponsors for the sponsored kids. • Updating the kid's information such as photographs, education, and health.
C
Administrative assistant
CASAM Ingenieros E.I.R.L
Apr 2019 - Mar 2020(1 year)
• Updating the database of the construction workers. • Attention to worker queries. • Upheld the highest standards of honesty and integrity. • Assist in new hire paperwork. • Provided support to staff regarding professional and personal issues.