Rita Ehiorobo

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Remote Sales Associate

Ry ben Talent Resources

Oct 2024 - Current (9 months)

- Established clear communication with customers to enhance engagement and satisfaction. - Demonstrated self-motivation and maintained sales consistency through proactive outreach and follow-ups. - Built strong relationships with customers in a virtual space, ensuring a personalized experience tailored to their needs. - Developed a deep understanding of the virtual market to effectively meet customer demands. - Utilized administrative assistance skills by managing customer profiles and ensuring that details were up to date, which facilitated better service delivery. - Conducted regular check-in calls with customers to maintain strong relationships and gather feedback, ultimately enhancing customer satisfaction and loyalty. - Engaged i

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Chef de Parté

Mikano International and Federal Palace Hotel and Casino

Dec 2019 - Apr 2024 (4 years 5 months)

I developed a career in cooking as Chef de Partie in Hotels and Restaurants, where I managed kitchen teams and thrived under pressure, demonstrating my ability to adapt quickly to changing environments. Additionally, I ensured customer satisfaction by collecting feedback and implementing improvements in customer service, which highlights my understanding of CRM principles. My role also involved administrative assistance tasks, which contributed to the overall efficiency of kitchen operations and enhanced the dining experience for our guests. Furthermore, I utilized my sales skills by suggesting menu options to guests at the Federal Palace Hotel and Casino, ensuring that their dietary needs were met while promoting our culinary offerings eff

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Customer Experience Specialist and Receptionist

Four Points by Sheraton

Oct 2016 - May 2019 (2 years 8 months)

• Communicated with customers through face-to-face interactions and external calls, ensuring a positive and engaging experience. • Maintained detailed records of guest preferences and information to foster a friendly and welcoming environment. • Coordinated with the Spa and Fitness Department to ensure high levels of customer satisfaction. • Leveraged sales skills as a Sales Associate, effectively calling customers to promote service packages and generate leads, enhancing overall customer engagement and service offerings. • Utilized Zoho CRM to efficiently manage customer data, streamlining the process of tracking guest preferences and interactions. Additionally, provided chat support to customers and potential clients, address

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Customer Service Specialist

Loudabletravel Limited

Mar 2016 - Nov 2016 (9 months)

• Sales of company service packages • Continued support of existing customers' needs • Management of customer orders, data, transactions, complaints, and returns if applicable • Utilized email marketing strategies to effectively communicate with potential clients about our services and the benefits of becoming a customer, enhancing outreach and engagement efforts. • Additionally, leveraged Google Workspace to streamline communication and organization, which supported my role as an Executive Assistant to the CEO, ensuring efficient planning and scheduling that contributed to overall operational success. • Ensured process optimization in customer service workflows, enhancing efficiency and responsiveness to customer inquiries.

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Receptionist

DV8 Hotel

Mar 2015 - Nov 2015 (9 months)

• Internal management of customer bookings, ensuring efficient scheduling and organization to enhance guest experiences. • Management of customer complaints, addressing issues promptly to maintain high levels of satisfaction and loyalty. • Data entry, accurately recording information to support operational efficiency. Additionally, utilized sales skills to promote hotel services and offerings, effectively selling rooms and dining options to guests, which contributed to overall revenue growth. • Managed inbound calls and emails, utilizing Zoho CRM to streamline customer interactions and enhance service delivery. • Provided chat support to potential clients, ensuring timely responses and effective communication, while also making outb

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Cashier

Best Western Hotel Victoria Island Lagos

Jan 2014 - Mar 2014 (3 months)

As a Cashier, I was responsible for processing transactions efficiently while providing exceptional customer service. I managed cash handling and maintained accurate records of sales. Additionally, I utilized CRM (Customer Relationship Management) skills to effectively collect customer details and feedback, ensuring a high level of customer satisfaction. This involved multitasking by receiving both internal and external calls from customers, which enhanced my ability to manage customer accounts and address inquiries promptly. Furthermore, I leveraged my sales skills by suggesting various services and the best offers available at the hotel to guests, which contributed to an improved customer experience and increased overall satisfaction. I a

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Pioneer

Pi Network

May 2013 - Current (12 years 2 months)

Marketing Sales Representative Advising prospects on how to use Pi Network Bringing in other pioneers Relationship management Customer Success and Support

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Administrative/Procurement Assistant

G.O Grocery

Apr 2013 - Nov 2015 (2 years 8 months)

As an Administrative/Procurement Assistant, I was responsible for the management of the office routine, ensuring that all operations ran efficiently. I documented office information meticulously and managed schedules and office meetings to optimize productivity. Additionally, I assisted the CEO in daily activities to ensure the office ran smoothly. My role also involved leveraging my sales skills, as I multitasked to enhance customer satisfaction, demonstrating my ability to integrate sales management principles into administrative functions. Furthermore, my experience as a Customer Service Specialist involved managing emails and making outbound calls, which were key components of my multitasking efforts. I also utilized chat support to enh

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Hospitality Management Intern

Nine Plus Hotel

Oct 2010 - Dec 2010 (3 months)

As a Hospitality Management Intern at Nine Plus hotel, I gained comprehensive experience by working across all departments of the company, which provided me with a well-rounded understanding of hotel operations. After completing my training, I was entrusted with managing the customer service section, where I honed my multitasking abilities to effectively handle various responsibilities. This role required me to engage in inbound and outbound calls, utilize CRM systems, including Zoho CRM, and provide chat support to enhance guest experiences. My exposure to sales strategies and customer service practices further equipped me with the skills necessary to contribute positively to the hotel's operational success. Additionally, my experience in

Rita Ehiorobo

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Rita's behavioral traits
Rita's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.