Cash Officer
Konga Group
Jan 2022 - Jan 2024 (2 years 1 month)
Processed transactions and managed financial records with accuracy, ensuring compliance and smooth day-to-day operations. Assisted customers with billing inquiries and issue resolution, providing exceptional customer support by managing reservations and ticketing. Assisted passengers with changes, complaints, and real-time issue resolution, supporting smooth travel experiences with professionalism. Additionally, focused on client interaction and problem-solving, demonstrating detail-oriented record-keeping skills that enhanced overall service quality.