Rita Bern

V

Fractional Head of Operations

Verri

Feb 2026 - Current (5 months)

• Helped set up operational structure and delivery workflows across marketing, engineering, product, and executive teams to improve coordination and visibility. • Led ClickUp implementation and onboarding, establishing a consistent way for teams to track work and improving visibility across initiatives. • Built an AI-powered reporting workflow in ClickUp to automate weekly reporting to leadership, giving executives clearer visibility into priorities, blockers, progress, and team execution. • Introduced Slack as a centralized communication platform to improve collaboration and transparency across teams. • Worked closely with the CEO on operational planning, strategic initiatives, and internal documentation. • Integrated human-centered design

Technical Project Manager – Program Management

Basis Technologies

Sep 2022 - Nov 2025 (3 years 3 months)

• Led delivery across customer-facing DSP features (UI and Web APIs), internal engineering initiatives, and the Design Systems team, aligning scope, timelines, and dependencies across Product and Engineering. • Partnered with Product and Engineering to support roadmap planning and prioritization, translating priorities into sprint/releases plans and driving execution with senior front-end and back-end teams. • Led the infrastructure migration from local servers to AWS EKS, developing strategies for cutover planning, environment readiness, and risk mitigation to enhance scalability and align with company objectives for cloud adoption. • Drove execution of the Jira Server to Jira Cloud transition, coordinating migration planning, stakeholder

S

Technical Project Manager

Self-Management Group

Jan 2021 - Sep 2022 (1 year 9 months)

• Implemented Jira software to standardize intake, tracking, and reporting across teams, improving transparency and delivery follow-through. • Led the Jira Service Management rollout, including service desk workflows, analytics, and reporting, improving support effectiveness and increasing customer satisfaction ratings from 1.0 star to 4.5 stars in 3 months. • Built a project tracking tool to monitor software updates, timelines, and release readiness. • Designed a lightweight PMO blueprint (governance, templates, reporting cadence) to create consistent execution across initiatives. • Coordinated API integrations between proprietary platforms and third-party systems (e.g., ATS platforms), managing requirements, testing, and release coordinat

W

Project Manager

Word LX

Feb 2020 - Dec 2020 (11 months)

• Recognized by leadership for streamlining delivery workflows and improving team efficiency. • Managed 5-10 concurrent software delivery projects from intake through deployment, coordinating engineering, support, and stakeholders. • Partnered with Product Support to triage and resolve client tickets, improving response times and stakeholder confidence. • Reduced development and release cycles from ~ 4 months to ~2 months by eliminating redundant steps and tightening handoffs. • Implemented Jira Internal Service Desk and a Customer Feedback Portal to improve ticket visibility and capture actionable feedback. • Created KPI dashboards to provide leadership with real-time insights into project status, blockers, and throughput. • Developed an E

B

Project Manager

B3 Intelligence Inc.

Dec 2018 - Jun 2019 (7 months)

• Delivered multiple client-facing research/analytics projects end-to-end, maintaining strong stakeholder communication and on-time execution. • Led an international team of five project managers, ensuring consistent planning, reporting, and delivery standards. • Created training manuals and validated survey link functionality, supporting QA/UX improvements and reducing rework. • Used the company’s proprietary project management tool to track timelines, risks, and deliverables; provided regular updates to clients and stakeholders.

Y

Project Manager

Yconic.com Inc.

Oct 2016 - Sep 2018 (2 years)

• Received strong performance ratings in bi-annual reviews from senior leadership, recognized for reliable project delivery. • Trained colleagues on project execution and client communication standards, improving handoffs and delivery quality. • Supported tool evaluation and procurement (QuenchTec) to replace proprietary internal sampling software, coordinating implementation planning. • Conducted technical feasibility assessments to align client expectations with internal capabilities and delivery timelines. • Managed financial reporting and budget tracking for market research projects, improving forecast accuracy and cost control. • Developed reusable project management templates, improving efficiency and consistency across the team. • Im

C

Project Coordinator

Canadian Viewpoint Inc.

Jun 2015 - Sep 2016 (1 year 4 months)

• Provided bilingual (English/French) customer service and technical troubleshooting, resolving billing and technical issues efficiently. • Conducted technical feasibility studies for new projects using industry-standard tools, successfully delivering detailed RFQs to suppliers with a 1-2 day period, enhancing supplier engagement. • Launched and monitored 4-8 market research projects simultaneously, tracking timelines and deliverables to ensure smooth execution.

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