Citra Rinjani

Citra Rinjani  new_releases

About

Detail

Customer Support
Jakarta, Indonesia

Contact Citra regarding: 
work
Full-time jobs
Starting at USD1.8K/month
Flexible work
Starting at USD16/hour

Timeline


work
Job
2014
2022

Résumé


Jobs verified_user 0% verified
  • S
    Customer Support Specialist public
    Spenmo
    Jun 2021 - Aug 2022 (1 year 3 months)
    Spenmo is one of the fastest-growing fintech companies in SEA, backed by Y Combinator and part of SFA. We are in the spend management space, at the intersection of banking and accounting systems.

    Job Description:
    • Job Description:
    - Activation
    - Perform customer onboarding activities and act as a “solutions expert” by helping customers achieve their objectives.
    - Nurturing
    - Respond to customer queries in a timely and accurate way, via phone, email or chat.
    - Renewals
    - Proactively manage relationships with accounts to ensure customer satisfaction and expansion of accounts (renewal, upsell, cross-sell). Product & Analytics (Domain knowledge and product enhancement)
    - Work with product team
  • Cloudbeds
    Customer Coach
    Cloudbeds
    Oct 2019 - Jun 2021 (1 year 9 months)
    Cloudbeds create browser-based hospitality management software that simplifies the working life of hoteliers. Cloudbeds’ award-winning software is trusted by thousands of hotels, hostels, and groups in over 115 countries. With over 300 integrations, Cloudbeds connects to more marketplaces than any software in this industry.

    - Assist and support our existing customers (hotel properties) daily in the use of our software in English.
    - Resolve customer complaints/questions via phone, email, chat, or any other media that Cloudbeds uses to help customers
    - Troubleshoot and make outbound calls for escalated issues
    - Cultivate and maintain an excellent relationship with clients to build client loyalty/retention and promote
  • N
    Reservation Agent
    Nomad Holiday Rentals
    May 2019 - Sep 2019 (5 months)
    - Assisting customers with planning and booking reservations for the property
    - Helping the customers to plan their travel itineraries by suggesting local tourist attractions and places of interest.
    - Designing the directory book for some properties.
    - Managing property social media and doing image editing.
    - Main software: Beds24
  • E
    Part-Time Assistant to Director
    Event & Travel Logistic (ETLog)
    Mar 2019 - May 2022 (3 years 3 months)
    - Working closely with the director to do daily administrative tasks
    - Monitoring vehicle use during F1 Shanghai 2019
    - Helping with creating invoices for vendors
    - Communicating with the China team and ushers on duty during F1 Shanghai
  • Dojo Bali Coworking
    Human Resource / General Admin
    Dojo Bali Coworking
    Dec 2018 - Jan 2019 (2 months)
    - Responsible for the day-to-day organisation of the site's administrative and organisational tasks (which are often to be dealt with in a confidential way)
    - Interviewing candidates for several positions (phase 1 interview)
    - Hiring (JobStreet, Facebook, and other platforms)
    - Updating employees' absence, leave, and salary.
    - Helping with making SOP.
  • Citra Rakata Protama
    Operational Supervisor
    Citra Rakata Protama
    Jan 2016 - Dec 2018 (3 years)
    Indonesia Vehicle Management Consulting (IVMC) offers consultation in transportation and vehicle management consulting. The vision of this company is to give the right consultation in the transportation and vehicle sectors in order to fulfil the needs based on the regulation in business and industry.

    My role :
    - Supervising
    - Coordinate events, programs, and services
    - Monitoring existing processes and analyzing their effectiveness and creating strategies to improve productivity and efficiency.
    - Work closely with the owner for a decision making
    - Budgeting planning and control
    - Maintaining a good relationship with the clients
    - Make a report to the director/owner
    - Personal Assistance ro
  • S
    Senior Account Executive
    May 2014 - Jan 2016 (1 year 9 months)
    - Best Sales for 1st Homedec Event in Jakarta
    - Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
    - Sells service by establishing contact and developing relationships with prospects; recommends solutions.
    - Customer service role.
    - Maintaining good relationships with new and existing clients.
    - Assisting clients (exhibitors) before, during, and after the exhibition.
    - Report to Business Development Division