Rihanat Makinde

Virtual Assistance Intern

ALX Africa

Sep 2024 - Nov 2024 (3 months)

Developed key virtual assistant skills including calendar management, project management, and conducting research, through practical training and hands-on • Gained insights into client management strategies as building rapport, and exceeding client expectations, effectively maintain long-term client relationships. • Actively participated career workshops and engaged peer-to-peer learning sessions, enhancing my professional growth.

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Personal Assistant

May 2024 - Dec 2024 (8 months)

(Supporting a Global Marketing and Communication Leader at Microsoft) • Prepared a project plan from scratch for a monthly virtual tech session using Trello to manage tasks, resources, deadlines, and team assignments effectively. • Drafted a comprehensive Terms and Conditions document by conducting stakeholder consultations and researching industry standards, which accelerated contract finalization by 25% and reduced potential disputes by 15%. • Organized and managed executive schedules by maintaining detailed calendars, scheduling over 50 high-level meetings monthly, and preparing briefing documents, significantly enhancing executive productivity and time management. • Conducted and analyzed comprehensive market research while preparin

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Financial Secretary

National Association of Botany Students (NABOS OOU)

Jun 2023 - Jan 2024 (8 months)

• Maintained accurate records of organizational finances and generated reports as requested. • Implemented efficient receipt processing procedures, ensuring prompt issuance of receipts upon payment confirmation, while fostering strong relationships with the student body through excellent communication, empathy, and understanding. • Conducted thorough reviews of all budgets, identifying and eliminating unnecessary expenses to optimize resource allocation, minimize spending, and maximize financial efficiency. • Implemented a structured payment approach, ensuring students settled all necessary dues and fees in a timely manner, minimizing 80% of outstanding balances and promoting a culture of financial responsibility.

T

Social Media Manager

The Beauty World

Nov 2021 - Jan 2024 (2 years 3 months)

• Created and executed a daily content strategy, producing compelling video and text contents that resulted in a 12% increase in sales and expanded brand reach to 5000 new members within a year. • Led weekly team training sessions to enhance social media knowledge and skills, resulting in increased team confidence and a more effective and efficient social media presence. • Trained and mentored new team members, leading to a 10% improvement in team productivity. • Developed and effectively managed tasks and projects organization using Trello and Google calendar reminders.

D

Administrative Assistant

DT Consult

Jun 2021 - Jan 2023 (1 year 8 months)

• Prioritized incoming emails and messages across various platforms, ensuring timely responses and proactive communication to build strong relationships and maintain customer satisfaction. • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed. • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

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