Rick Gutierrez

IT Onsite Support for San Antonio/Corpus Christi

Lennar

Sep 2022 - May 2025 (2 years 9 months)

-The Onsite IT Technician provides Lennar Associates local support for all computers, tablets, mobile devices, the local area network, and other communications equipment. -This role provides timely and courteous support for technical issues relating to the use and operation of Lennar hardware and software. -The incumbent coordinates and supports the Division office and remote sites, including Welcome Home Centers, Construction and Customer Care Offices. -The Site Administrator works closely with other members of the IS Department internally and third-Party Vendors externally to provide excellent customer service to the Lennar team.

IT Health Technology Specialist

UT Health San Antonio

Jun 2021 - Sep 2022 (1 year 4 months)

• Troubleshot more advanced computer workstation problems and recommends solutions and alternatives • Contacted vendors and other local or remote experts for assistance with more difficult problems. • Provided technical consulting and troubleshooting on software applications, hardware-related problems, and network problems. • Performed desktop hardware repair for PC computer equipment, peripherals, and printers. • Researched alternate approaches to existing software and hardware problems when standardized approaches cannot be applied. • Consulted with senior team members to determine information systems needs and recommend solutions.

Tech Analyst 2

HCA HEALTHCARE

Apr 2019 - Jan 2021 (1 year 10 months)

• Maintained IT assets in a rapidly expanding hospital environment and emergency departments. • Provided excellent IT service for corporate and Clinical employees at the desk side, over the phone service, and using remote control tools. • Provided daily support for issues ranging from the mundane (PC Support) to critical (Network Failure). • Imaged laptops/desktops weekly and maintained IT inventory. • Used “Service Now” for all tickets and requests. • Met with vendors to setup IT projects for new or change existing offices/labs/ hospital rooms. • Participated in COVID-19 projects such as a deployment of 100+ IPADs so patients could speak with doctor’s, nurses and family. • Trained IT co-workers and Clinician Specialists on IT portion of ro

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System Support Specialist

Kforce IncWells Fargo

Aug 2016 - Apr 2019 (2 years 9 months)

- Utilize phone system (NICE) to add, remove, and change Team Members access within Wells Fargo. - Receive tickets daily for various requests similar to previous desktop roles. - Utilize numerous systems to assist in completing projects/tasks. - Train other co-workers on using systems and resources to complete certain tasks. - Complete small projects such as finding users in phone system that are not setup correctly. - Create Teams within phone system for managers to have employees added under.

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Information security analyst 2

Modis Wells Fargo

Aug 2014 - Dec 2015 (1 year 5 months)

- Part of the Wells Fargo Enterprise Access Management Certification team. - Collaborate with other lines of business, application owners, QA, and development teams to allow certain access to certain users. - Involved in projects to ensure application owners are aware of the Applications they need to verify. - Participate in weekly Project meetings to receive update on all Applications for the given Release.

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IT Support Analyst

ArjoHuntleigh

Jul 2013 - May 2014 (11 months)

As an IT Support Analyst, I served as the single point of contact for IT support at a new facility, managing various systems and technologies including Active Directory, Exchange Management Console, and VOIP. I was responsible for overseeing the installation and maintenance of cabling and biometric systems, ensuring seamless connectivity and security. My role involved troubleshooting IT issues efficiently and setting up audio-visual equipment to enhance operational capabilities. Additionally, I administered phone systems, specifically Avaya phones, to ensure effective communication across the organization. I also provided user training on how to effectively utilize their IT equipment, fostering a more knowledgeable and self-sufficient user

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IT Specialist/Communications Administrator

United Allergy Labs

Oct 2011 - Aug 2013 (1 year 11 months)

-Image Laptops,Desktops -Maintain Corporate IT components via Face to Face contact. -Maintain Clinic IT components via Phone, Email, and Remoting Tools -Inventory IT Assets -Provide Internet, Email, software, hardware, OS assistance to over 1000+ Users. -Provide VOIP installation and configuration. -Manage Active Directory OU's -Proficient with Remoting tools -Experience with Salesforce.

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Help Desk Specialist/IT Support/Quality Assurance

Sea World Texas

Jul 2010 - Dec 2011 (1 year 6 months)

Take calls from employees throughout park to dispatch and document issues as they arise Perform back up tape duties on daily basis and electronically sort and document employee records Escalate calls to administrators, coordinators, and technicians or use company vehicle to assist users Use SAP, Microsoft Access, and Active Directory among other systems to verify information Have been bestowed Admin rights to assist and aid employees in completing their job responsibilities Use given empowerment to lock, unlock, disable, and password reset employees (Directors, VP's, etc.) Ping computers to verify if connected to company network Assist employees with remote control access, setup e-mail accounts and internet connection

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Help Desk Contractor

Cherokee Services Group

Jun 2010 - Jul 2010 (2 months)

Handled calls for grants and loans through American Recovery and Reinvestment Act Used program on computer to input individual's information in a reasonable amount of time Escalated calls to Level 2 technicians and provide ticket numbers Assessed individual's calls and provided quality information

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Computer Assistant

Law Office of Sylvia

Dec 2006 - Jun 2007 (7 months)

Scheduled appointments for clients and attorney meetings using various computer programs daily Collected and deposited money from clients in timely and secure manner Performed court clerical duties, sought out notarization, maintained work-flow effectiveness Designed and maintained website for campaign in which attorney ran for 290th district judge Maintained computers and other IT equipment for attorneys.

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