Richelle Tadena

C

Business Development Manager

Concertina Team Services Pty. Ltd.

Nov 2022 - Jul 2025 (2 years 9 months)

• Managed invoicing, sales reporting, and pipeline reconciliation for the CEO. • Ensured accurate financial data management within Pipedrive CRM, contributing to revenue forecasting.

Ecommerce Specialist / Web Content Editor

Avid Technology

Oct 2021 - Nov 2022 (1 year 2 months)

• Supported order-to-cash workflows, ensuring accurate invoicing, payment reconciliation, and financial reporting. • Collaborated with finance and logistics teams to resolve discrepancies in customer orders and billing. • Monitored fraud activity and contributed to weekly financial reconciliation reviews.

Q

Operations & Support Specialist / Project Lead (Ecommerce & AR Support)

QIAGEN – Digital Business Solutions APEC

Dec 2017 - Oct 2021 (3 years 11 months)

• Partnered with Accounts Receivable teams in APAC to resolve web invoicing issues and ensure on-time payments. • Processed pricing, product availability, and invoicing corrections in SAP for B2B customers. • Handled credit memos, debit memos, returns, and replacements while supporting AR with disputed accounts. • Acted as escalation point for customers with overdue accounts related to eCommerce transactions.

B

Sr. Credit Analyst / Sr. Credit & Collections Specialist

Brady Philippines Direct Marketing

Mar 2010 - Jun 2017 (7 years 4 months)

• Managed end-to-end collections for B2B accounts, ensuring transactions were cleared within 90 days. • Applied daily cash transactions (credit card settlements, EFT/ACH, AR deposits) and reconciled unapplied cash. • Performed credit risk analysis, maintained exposure limits, and coordinated with U.S. teams for credit line adjustments. • Investigated disputes (billing, tax, misapplied payments) and coordinated cross-functional resolutions to accelerate collections. • Acted as Subject Matter Expert (SME) for collections processes and provided leadership support in supervisor's absence. • Reduced delinquent accounts by identifying cash flow risks and escalating recovery efforts for high-risk clients. • Achieved consistent performance i

S

Customer Service Representative

Sykes Asia

Jan 2006 - Jan 2009 (3 years 1 month)

(billing & account support). handling petty cash, commissions, incentives, and financial reporting.

P

Accounting Staff

Platinum Plans Phils.

Jan 2003 - Jan 2006 (3 years 1 month)

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