Richelle Anne Tongo Customer Support & Technical Support Specialist

Conducts phone-based surveys

Dynata

Jan 2026 - Current (5 months)

Conducts phone-based surveys with respondents in targeted areas. Follows scripted protocols to ensure consistency and compliance. Records responses accurately for data quality and research integrity. Maintains professionalism and respondent engagement throughout calls.

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Technical Support Specialist

Home Security Account

Jan 2025 - Jan 2026 (1 year 1 month)

Troubleshot alarm panels, sensors, and connectivity issues. Resolved concerns remotely and scheduled on-site technical support when needed. Maintained high levels of customer satisfaction.

Senior Technical Support Specialist - T-Mobile

iQor

Jan 2024 - Jan 2025 (1 year 1 month)

Resolved mobile network, device, and connectivity issues. Supported frontline agents with advanced troubleshooting and escalations.

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Subject Matter Expert - Reservations & Support

TeleTech - Booking.com

Jan 2023 - Jan 2024 (1 year 1 month)

Supported agents handling customer inquiries via tickets and internal systems. Reviewed written responses for clarity, accuracy, and policy alignment. Assisted with escalations and complex cases, ensuring consistent and professional customer communication.

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Travel Reservations Specialist

TeleTech - Booking.com

Jan 2023 - Jan 2024 (1 year 1 month)

Handled customer inquiries related to reservations, modifications, and cancellations through system-based workflows. Provided clear, professional written responses to customer concerns and booking issues. Resolved policy, payment, and reservation inquiries accurately while maintaining attention to detail.

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Financial Support Representative

Ubiquity – Netspend

Jan 2022 - Jan 2023 (1 year 1 month)

Responded to customer account inquiries and transaction issues using secure support systems. Communicated resolutions clearly and professionally, with strong attention to accuracy and confidentiality. Documented cases thoroughly for follow-up and audit purposes.

Sales Support / Travel Reservations Specialist

JetBlue

Jan 2021 - Jan 2022 (1 year 1 month)

Processed flight bookings, changes, and cancellations. Provided efficient and customer-focused support in a high-volume environment.

Richelle Anne Tongo

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