R

Richard Zafrilla

About

Detail

Pompano Beach, Florida, United States

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • t
    IT Support Specialist
    the pharmacy hub
    Dec 2025 - Current (11 months)
    • Provide Tier 1–2 IT support to 400+ employees across the organization, maintaining high SLA compliance.
    • Manage user accounts and device enrollment using NinjaOne RMM and Okta identity management.
    • Administer user accounts and access permissions in Active Directory and Google Workspace.
    • Support pharmacy operations software (Dispense Pro) and configure RingCentral VoIP phone systems.
    • Perform PC imaging, deployment, and hardware configuration for new and existing employees.
    • Configure and troubleshoot Zebra label printers for pharmacy operations.
  • ONX Homes
    IT Field Engineer
    ONX Homes
    Mar 2024 - Dec 2024 (10 months)
    • Delivered on-site and remote IT support for 400+ end users across multiple sites in Florida and Texas, including VIP executives.
    • Managed network rack and stack, low-voltage installation, and configuration of Cisco Meraki firewalls, switches, access points, and cameras.
    • Administered Azure Active Directory, CrowdStrike, Sophos, and Global Protect security tools.
    • Utilized ManageEngine, Kaseya, ServiceNow, and ConnectWise for asset management and ticket resolution.
  • C
    Technology Support Specialist I
    City of Temple
    Aug 2023 - Mar 2024 (8 months)
    • Supported Temple PD and Temple FD with installation, updates, and staff training on Axon, TLETS, MPS, Niche, Blue Beam, and Stem Audio applications.
    • Managed 800+ user phone accounts in MobileIron (Ivanti), deploying apps and creating department-specific configurations.
    • Provided remote and in-person support to 30+ city departments using MECM and BeyondTrust.
    • Installed and configured network infrastructure including cameras, servers, and LANs.
    • Managed tickets and IT assets using SolarWinds; administered user profiles in Active Directory.
  • The Shade Store
    IT Support Specialist
    The Shade Store
    Apr 2018 - Jun 2023 (5 years 3 months)
    • Deployed and supported 100+ PCs, laptops, and printers for 200+ end users across retail locations.
    • Performed hardware repairs on Dell/Lenovo laptops including HDD, RAM, and wireless card replacements.
    • Configured Apple iMac computers for new retail locations including network, WiFi, printer, and display setup.
    • Assisted Sr. Network Engineer with SonicWall routers and Aruba switch management.
    • Administered RSA SecurID key fobs for new employees and tracked inventory in Excel.
  • Cyzerg
    IT Help Desk Specialist
    Cyzerg
    Nov 2017 - Mar 2018 (5 months)
    • Installed, maintained, and supported workstations, printers, and peripherals in a fast-paced environment.
    • Resolved complex issues including system crashes, network slowdowns, and security breaches.
    • Documented customer issues and generated reports identifying common error trends.
  • H
    Help Desk Analyst (Internship)
    Hospital General Castañer
    Aug 2016 - Jul 2017 (1 year)
    • Provided desktop, networking, and IT support; performed account maintenance and hardware upgrades.
    • Managed PC inventory, backup systems, and issue logs for hospital operations.
Education verified_user 0% verified
  • Pontifical Catholic University Of Puerto Rico
    Bachelor of Business Administration — Computer Information Systems
    Pontifical Catholic University Of Puerto Rico
    May 2017
  • NA
    CPR Certified
    NA
    Aug 2013 - May 2017 (3 years 10 months)