Richard Steven Rey Nuñez

ASSISTANT MANAGER

Backup SRL

Jan 2023 - Apr 2024 (1 year 4 months)

• • Conduct random call reviews using established guidelines and evaluation forms. Provide constructive feedback to agents, highlighting strengths and areas for improvement based on quality monitoring evaluations.

OPERATIONS SUPERVISOR / TEAM LEAD

PayPal

Jan 2021 - Jan 2023 (2 years 1 month)

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DIRECTV LATIN AMERICA

Ejecutivo comercial autónomo, Conil de La Frontera , España, Cádiz

Jan 2018 - Apr 2020 (2 years 4 months)

• • • • • • • • • • • • • • • • goals. Analyze team performance metrics, identify areas for improvement, and implement corrective actions. Monitor adherence to policies and procedures, ensuring regulatory compliance. Analyze customer service processes and identify opportunities for improvement. Develop and implement new processes to streamline operations and enhance the customer experience. Coordinate and deliver training sessions for new team members and on new product features or procedures. Stay updated on industry trends and best practices. Oversee daily operations and ensure smooth workflow within the assigned team. Address customer inquiries and escalated issues from team specialists. Prioritize tasks and manage team w

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EXCECUTIVE

Colpatria Multibanca del Grupo Scotiabank

Feb 2017 - Dec 2017 (11 months)

• • • • Offer advice and direction by addressing customer needs Strategic planning for the client, developing the relationship to be comprehensive and profitable Brand positioning with clear and consistent goals Financial product promotion, including credit cards, personal loans, investments, debit cards, and other

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TEAM LEAD

Virgin Mobile Latam

Jan 2014 - Aug 2016 (2 years 8 months)

• • • • Supervise and coordinate resources to achieve the organization's goals in the context of business processes Assist in the development of human resources in order to provide customer solutions Coordination, assignment, and supervision of employees providing information and specialized services Collect statistical information.

Richard Steven Rey Nuñez

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Richard's behavioral traits
Richard's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.