Richard Powell

ELIGIBILITY SPECIALIST

Maximus

Jan 2024 - Current (2 years 8 months)

Mississippi Medicaid (MS-PHE) – ISO/SOA project – Eligibility agents for Mississippi's Department of Medicaid. ❖ Assisting with the review of applications and renewals for coverage in the state of Mississippi. ❖ Accurately updating information in the states MEDS systems to match submitted applications, escalating any incomplete applications. ❖ Verify and/or upload submitted documentation by client to MEDS systems. ❖ Using interfaces with SNAP, Social Security, PARIS match, MDES (state tax wage info), etc. to verify income, citizenship, and address information. ❖ Cross reference MESA once Medicaid is approved to verify eligibility in the system.

SUPERVISOR

Maximus

Aug 2023 - Dec 2023 (5 months)

Maine State-based marketplace (ME-SBM) – ISO/SOA project - Customer Service department for Maine's state-based marketplace for heath coverage. ❖ Regulate and enforce policies over the floor and to our customers. ❖ Teach and coach agents on procedures as well as check behind agents work, i.e., quality contacts, and procedures. ❖ Assist in deescalating calls and handling escalated situations. ❖ Keep my team producing on all metrics and keeping them aware of changes. ❖ Took over, successfully trained, as well as lead the outstanding verifications team for document uploads caused by data matching issues. ❖ Office and managerial duties as required by company.

LINE COOK

Denny's

Feb 2023 - Aug 2023 (7 months)

❖ Prepped food in accordance with prep list and recipes. ❖ Cooked to the ticket orders and properly plated orders for distribution. ❖ Keeping station, walk-in, and freezer organized as well as sanitized. ❖ Worked fryer, grill, flat top grill, and salute stove top.

F

TEAM MANAGER

FANEUIL INC.

Nov 2021 - Dec 2022 (1 year 2 months)

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Senior Supervisor

Faneuil (Call Center)

Apr 2020 - Nov 2021 (1 year 8 months)

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SENIOR SUPERVISOR

FANEUIL INC. Virginia Employment Commission

Apr 2020 - Nov 2021 (1 year 8 months)

❖ Mange and meet performance goals which help maximize billable revenue of our contract. ❖ Created and Enforced Processes that drive our Key Performance Indicators such as Absenteeism, Adherence, Attrition, and Productivity. ❖ Using Office functions to track, present, educate, and drive performance stats of agents as well as Supervisors. ❖ Coach and develop leaders which would be responsible for a team of agents. ❖ Providing Supervisors with the necessary tools to successful preform their job duties, as well as properly identifying areas of opportunity with constructive criticism. ❖ Also provide support and guidance on the proper ways of handling and executing tasks, prioritizing each task correctly. ❖ Was a part of the ramp up of this cont

F

TEAM LEAD

FANEUIL INC.

Nov 2017 - Apr 2020 (2 years 6 months)

Washington Gas & Light (WGL) for Gas. ❖ Regulate and enforce policies over the floor and to our customers. ❖ Teach and coach agents on procedures as well as check behind agents work, i.e. quality, and procedures. ❖ Assist in deescalating calls and handling escalated situations. ❖ Keep my team producing on all metrics and keeping them aware of changes. ❖ Office and managerial duties as required by company. SAP Trained.

J

JANITORIAL WORKER

JANI-KING

Jun 2017 - Sep 2017 (4 months)

❖ Clean sidewalks and recreational areas of the peninsula town center in Hampton. ❖ Included changing trash, sweeping sidewalks and dock areas, running all trash compactors as well as clean bathrooms.

COOK

Sonic Drive-In

Mar 2017 - Jun 2017 (4 months)

❖ Prep, cook, and package food to order. clean and sanitize work area and dishes. ❖ Take out trash and keep freezer organized. Received and put away food truck order.

D

RECEIVER

DAM CO.

Aug 2016 - Nov 2016 (4 months)

❖ Receive, scan then print labels, and label package as well as carts. ❖ Then correctly distribute packages to proper area of warehouse for shipping.

C

LINE COOK

CineBistro

May 2016 - Mar 2017 (11 months)

❖ Prepped food in accordance with prep list and recipes. ❖ Cooked to the ticket orders and properly plated orders for distribution. ❖ Keeping station, walk-in, and freezer organized as well as sanitized. ❖ Worked fryer, grill, flat top grill, salute stove top, and salad station.

FEDERAL WORK STUDY

Bryant & Stratton College

May 2015 - Jan 2016 (9 months)

❖ Help with any work need around the office such as making copies, putting together packages for students (welcome and exit), ❖ Pitched-in with set up coordination and clean up of school events. ❖ Took new students on tour of the campus. ❖ Checking the mail for the school and properly delivering to department addressed to. ❖ Creating documents, spreadsheets, and banners is needed for office operations.

B

CERTIFIED TRAINER

Boston Market

Aug 2008 - Oct 2016 (8 years 3 months)

❖ Prep, cook, and package food to order. clean and sanitize work area and dishes. ❖ Take out trash and keep freezer organized. Received and put away food truck order. ❖ Worked Meat carver, sandwich maker, dishwasher, cashier, drive-thru, and back-up cook. ❖ As a certified trainer I trained crew new and old proper procedures of job in accordance with company policies.

ALL STAR TEAM MEMBER

KFC

Apr 2005 - Apr 2006 (1 year 1 month)

❖ Prep, cook, and package food to order. clean and sanitize work area and dishes. ❖ Take out trash and keep freezer organized. Received and put away food truck order. Also worked Cashier, Drive-thru.

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