Customer Service (Specialised Customer Liaison)
OneDayOnly
Nov 2019 - Apr 2024 (4 years 6 months)
• Resolved procurement discrepancies
• Handled complex, escalated specialised queries with empathy and clear communication
• Managed inbound phone, email & ticket queries in a fast paced ecommerce environment
• High workload time management
• Customer feedback and reporting
• Team collaboration and management liaison
• Maintained monthly KPI targets
• Customer satisfaction targets
• Relationship building
• Investigated and resolved customer complaints in line with company policies