Richard Henry

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R

Customer Service Specialist

Resume Library

Nov 2025 - Current (6 months)

• Client onboarding training • Inbound customer queries via phone, email, and live chat • Monthly reports and KPI tracking • Client relationship building and monthly account servicing • Personalised service delivery • Maintained strong product and service knowledge
Procurement

OneDayOnly

May 2024 - Oct 2025 (1 year 6 months)

• End-to-end procurement operations • Managed a 200+ supplier portfolio • Order placement and discrepancy resolution • Warehouse and internal coordination • Supplier performance evaluation
Customer Service (Specialised Customer Liaison)

OneDayOnly

Nov 2019 - Apr 2024 (4 years 6 months)

• Resolved procurement discrepancies • Handled complex, escalated specialised queries with empathy and clear communication • Managed inbound phone, email & ticket queries in a fast paced ecommerce environment • High workload time management • Customer feedback and reporting • Team collaboration and management liaison • Maintained monthly KPI targets • Customer satisfaction targets • Relationship building • Investigated and resolved customer complaints in line with company policies
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Office Manager

Connect Communications

Feb 2012 - May 2019 (7 years 4 months)

• Customer service and telecom sales • Administration, invoicing, payments, and stock purchasing • Supplier and customer sourcing • Handling inbound Customer Service queries • We had a lot of long-standing customers which taught me a great deal about building networks with customers and suppliers • Admin (Emails, quotes, invoices and everything else admin-related) • Company payments. • Purchasing of all company stock • Sourcing new customers and suppliers

Education 0% verified

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