Richard Stephane Rene Gilles

Richard Stephane Rene Gilles

About

Detail

Customer Support Specialist
Mexico
Contact Richard regarding: 
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Full-time jobs
Starting at USD3/month
Flexible work
Starting at USD25/hour
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Timeline

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school
Education

Résumé

Jobs verified_user 0% verified
  • G
    Team leader
    Groupe Marketing international
    Aug 2025 - Current (1 year 4 months)
  • PayPal
    Customer Support Specialist
    PayPal
    Nov 2020 - Current (6 years 1 month)
    - Service to customers in the (DE)
    - Analysis of requirements and data confirmation to escalate with other areas.
    - Answer all support related incoming calls and emails.
    - First contact resolution to the customer support cases adhering to internal policies and guidelines ensuring the quality of the services provided.
    - Escalation of cases that need support from other areas and provided proper follow-up until closing of the case.
    - Personalized follow-up to all escalated cases that have been classified as second tier.
    - Attend to needs of our iZettle-PRO users and help solve their doubts.
    - Outbound calling to cases that require follow-up, special campaigns and retention calls.
  • I
    Service Desk and Collection for Europe
    IDS: International Digital Services S.C
    Feb 2019 - Nov 2020 (1 year 10 months)
    - Correspondence wiht customers Europe explaining our services offered.
    - Give technical assistance to customers in their advertising links.
    - To make payment collection of customers.
  • icorp
    IT Service Desk Entry Level Analyst
    icorp
    May 2018 - Feb 2019 (10 months)
    Support users in their operating systems and applications, Cloud Services, Software Installations, Antivirus, Windows Computer Profiles, Active Directory Management, Printing Software, Password Resets, Docking Stations, Skype for meeting support, Windows 10 and Windows 8, Control Panel, Diagnostics and Driver Installation, Drive Encryption, Virtual Machines, Remote Connections, Office 2013, Internet Explorer 11.
  • Digicel Group
    Technical Support Internet Service / Customer Service Agent
    Digicel Group
    May 2008 - Aug 2017 (9 years 4 months)
    - Provide customers with assistance on all information of the products and services of the company, solve the technical difficulties encountered with their mobile phones, checks for lost minutes, calls received and issued.
    - Technical support to users of the company's internet service, Wireless router configuration, Antivirus update, Program installations, Ticket assignment at level 2 when the difficulty cannot be solved at the first point of contact.
    Position: Customer Service Agent (2008-2012) Technical Support Internet Service (WIMAX, 2012 to 2017)
Education verified_user 0% verified
  • Grupo TI Mexico
    Certificado en Base de Datos Oraclo, Base de Datos Oracle (SQL, SQL/PL, APEX)
    Grupo TI Mexico
    Jan 2020 - Dec 2020 (1 year)
  • F
    BTS, Técnico en Sistemas Informáticos
    Fundación Carlos Slim y Secretaría de Educación Pública
    Jan 2017 - Aug 2018 (1 year 8 months)
  • C
    BTS, Computerized System Management
    Canado Technique
    Jan 2006 - Dec 2009 (4 years)