Richard Garcia QA , translator, customer service, virtual assistant

Jobs 0% verified

Qa Analyst

NA

Jan 2022 - Jul 2026 (4 years 7 months)

In all this journey I helped the IT develop team to release more than 60 updates in their 15 websites and deliver 4 apps with a 94% of accuracy with the results expected, contributed in more than 800 test cases and the constantly reviewing of the websites, detected and reported more than 300 bugs per year, commitment and delivered a high quality standard in each project
T

Support Agent

Teamsquad

Oct 2020 - Jan 2022 (1 year 4 months)

In charged of keep communication with user and received more than 50 inquiries per day, managed by 2 platforms called Freshdesk and Zendesk, also tracking its analytics by Basecamp and Trello to shared its result with the IT department
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Sales Executive Representative

Apd Printing Canada

Jan 2019 - Jan 2020 (1 year 1 month)

Responsible of processing all requests from French and English communities, handled around 70 tickets per day by the software Magento and making follow ups each day, giving 10% - 20% more of the month sales goal
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Purchaser Representative

Eseller LLC

Jan 2018 - Jan 2019 (1 year 1 month)

Purchasing representative of an E-commerce company in charge of selling products through Amazon as a FBA commerce, using the PSFBA and FUTROX programs that help analyze and monitor both the products and the orders that are placed. Also helped to list more than 100 profitable products and contributed to increase and optimize the sales of the company
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Translator

Patricia Bulton (Journalist)

Jan 2018

Translation of informative segments into English - Spanish, Spanish - English with subtitles
S

Writer

Sendiroo.Fr

Jan 2017 - Jan 2019 (2 years 1 month)

Drafting articles into French-Spanish, Spanish-French.

Education 0% verified

Richard Garcia

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