Richard Gamboa
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Value Service Delivery Manager
Bogota, Colombia
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Jobs
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- HMCA GFD Value ManagerHewlett Packard EnterpriseApr 2019 - Current (6 years 2 months)Responsible for aligning the mission critical service portfolio with the key success factors of customer, obtaining the highest level of satisfaction; managing to create Loyalty, generating new business opportunities and obtaining the best recommendation for other customers in the sector.
- HGlobal Support Delivery ManagerHewlett Packard EnterpriseNov 2007 - Mar 2019 (11 years 5 months)Advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies. Manages non-exempt/exempt individual contributors and/or supervisors. Accountable for results in terms of cost, direction and people management. Providing guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, manages and monitors operational/tactical activities of Staff. Staff member work may involve strategic issues. Recruits and supports development of direct staff members.
- HAccount Service ManagerHewlett Packard EnterpriseJan 2002 - Oct 2007 (5 years 10 months)Responsible for the availability environment of clients under mission critical contracts. IT Alignment to the critical success factors of business, SLA and results of client BSC. Only contact point in said accounts ensuring the highest level of satisfaction
- HCustomer EngineerHewlett Packard EnterpriseApr 1999 - Dec 2001 (2 years 9 months)Support engineer in charge of installations, customer service for items in warranty period after purchase or contracts. Responsible for all Hewlett Packard accounts nationwide.
Education
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Lanzamiento y Gestión de un Ecommerce public Remote experienceThePowerMBAAug 2019 - Current (5 years 10 months)- Digital Marketing public Remote experienceThePowerMBAAug 2019 - Current (5 years 10 months)
- Master Business Administration public Remote experienceThePowerMBAAug 2019 - Current (5 years 10 months)
- Liderazgo en la Innovación public Remote experienceMassachusetts Institute of TechnologyJan 2019 - Jul 2019 (7 months)
- Accelerate Development for Managers public Remote experienceStanford UniversityNov 2014 - Nov 2015 (1 year 1 month)
- Master Business AdministrationInalde Business SchoolJul 2005 - Jul 2007 (2 years 1 month)
- Electronic EngineeringUniversidad Incca de Colombia.Dec 1997 - Dec 2002 (5 years 1 month)
Projects
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