Richa Agarwal Founder & President | RACube Technologies | Cloud IT, AI, CX,

Founder & President | RACube Technologies | Cloud IT, AI, CX, UCaaS & CCaaS Solutions

RACube Technologies

Oct 2023 - Current (3 years 1 month)

Founded and lead RACube Technologies, a technology solutions company helping organizations accelerate digital transformation through cloud, AI, and enterprise communication solutions.
• Building RACube’s vision around enabling businesses with next-generation Cloud IT, UCaaS, CCaaS, CRM, AI-powered customer engagement, and collaboration solutions.
• Lead the company strategy, product direction, partnerships, and delivery of enterprise technology solutions that improve customer experience, operational efficiency, and business agility.
• Drive consulting and implementation initiatives across cloud architecture, contact center platforms, CRM ecosystems, conversational AI, automation, and digital workplace transformation.
• B

Talent Acquisition Team Lead | AI, Cloud & Contact Center Solutions | Executive Recruiting |

Amazon

Apr 2022 - Oct 2023 (1 year 7 months)

Led recruitment initiatives to hire customer service and operations professionals for high-volume business functions.

Collaborated with business leaders to forecast hiring needs and support workforce planning for customer-facing teams.

Recruited and onboarded talent to ensure operational excellence and high service standards.

Worked cross-functionally with HR, operations, and leadership to improve hiring efficiency and employee retention.

Managed high-volume recruitment while maintaining a positive candidate experience and meeting aggressive hiring targets.

Analyzed workforce data and recruitment metrics to optimize hiring strategies and improve time-to-fill.

R&D Senior Technical Recruiter

Alcon

Mar 2020 - Apr 2022 (2 years 2 months)

Responsible for the execution of Sourcing services in the area of Research and Development as part of the Korn Ferry Global RPO team at Alcon. Creatively sourced and identify qualified applicants via Boolean searches, college alumni boards, LinkedIn, job boards, social networks, etc. Sourced passive candidates for R&D Scientists, Biostatisticians, Clinical Trial and Operational positions. Conducted confidential searches for Executive Director/ Director level positions. Provided extensive competitive data analysis, market insights and candidate talent mapping to build successful sourcing strategies. Created and presenting candidate data insights to clients. Sourced for R&D Scientists, Manufacturing, Mechanical Engineers, Biostatisticians, C

Talent Acquisition Specialist

Conway Technologies

Aug 2016 - Mar 2019 (2 years 8 months)

Worked as a Recruiter for dedicated big accounts, where as responsible to meet all recruitment needs of those particular accounts. I was handling the client independently. Placed high-end Information Technology professionals in consulting and permanent positions. End to end ownership of the recruitment process including sourcing, screening, interview prepping and scheduling, negotiating compensation and completing new hire paperwork. Utilized direct sourcing strategies (e.g. referral generation, cold calling, online social networking, search engines and internal database searches) to proactively build candidate pipelines. Provided staffing of IT professionals for client out-source placement, both contract and permanent, recruit for our pref

Senior Technical Recruiter

Conway Technologies

Aug 2013 - Mar 2019 (5 years 8 months)

Handling End to End Recruitement, Client Interaction,
Responsible for maintaining candidate pipeline, sourcing, conducting interviews, reference checking, coordinating technical interviews and compensation negotiation
• Responsible for handling requirements from US based clients. Recruit for both direct clients and vendor managed accounts.
• Sourcing from Job Portals (Monster, Dice, Career builder), Making job postings on the Job Portal.
• Responsible to work on Contract, Permanent & C2H (Contract to Hire) position.

Senior Technical recruiter

eTeam

Jul 2012 - May 2013 (11 months)

Provide staffing of IT professionals for client out-source placement, both contract and permanent, recruit for our preferred and direct clients.

Account Manager for : TCS & Deloitte for Canada Region (Complete workforce Management)
Working for IT Skills :- IT & IT Support/Operation Resource Management
Working on Niche skills for Clients & Internal Recruitment, team Emerio
Maximo - IBM, AS400 , I Log J rules (I Log 6.5 & I Log 7) MS-CRM (developers & PMP)
Anti money Laundering Application (AML) Java, J2EE Web logic Integration, Production Support with Oracle PL/SQL ,Unix People-soft HRMS, People -soft Singapore payroll .Net, C#,

Senior Human Resources Recruiter

iXceed Solutions

Mar 2012 - Aug 2012 (6 months)

As a Senior recruiter I used to work on IT requirements and Senior Positions in UK and India as well. Motivated the team to get the best results. Mostly worked with the consultants like UK Citizen, Tier1 and Tier2. Collaborate with the Managing Director and the project team to plan and implement effective recruiting strategies for Technology or Consumer research positions. Understood the client company, the market they are in, the products they produce, the strategic direction of the company, and the specifics surrounding the role we are working to fill. Served as an ambassador of our firm when reaching out to candidates; cold calling candidates for positions and acting professionally in representing the firm. Identify, screen and present t

Sr.Recruiter - Technical & BD

iXceed Solutions

Mar 2012 - Aug 2012 (6 months)

iXceed is a well established search consultancy in London where we truly believe in providing a service to our customers and candidates which exceeds their expectations every time. Our company is based on the foundation of certain key values which includes - providing a unique and positive customer experience, demonstrating commitment and remain passionate for every assignment of any size or volume.

iXceed has been started by Industry leaders who have got excellent professional and education background and have been successful entrepreneur in the past. They have a grip on the industry and market trends and are able to provide the necessary guidance to remain as a differentiator organization.

Collaborate with the

Hr. Execuive

Thee Zorba Outsourcing PvtLtd

Jan 2007 - Jul 2008 (1 year 7 months)

1. Work closely with Hiring Managers to develop position profile and to understand overall needs and requirements. (Description, salary, timing, expectations, etc)
2. Create a comprehensive job description based on hiring manager specifications to be used to present to candidates and to post to job boards and internal gateways.
3. Work with Sourcing Analyst to develop appropriate sourcing strategies for each role.
4. Educate client on the recruiting process and the roles involved in the process
5. With use of Enterprise applicant tracking technology and innovative recruiting tools, review and select candidates to move forward from the slate presented by sourcing efforts, determine and instruct next course of action.

T

Technical Recruiter

Thee Zorba International

Jan 2007 - Jan 2008 (1 year 1 month)

Responsible for the hiring, planning and implementing the events. Sourcing profiles through Head hunting, Employee & Candidate referrals, Networking, Manpower Consultancies and skill mapping on Job Portals. Coordination with vendors and job consultants for providing eligible candidates for the selection process. Have handled different requirement covering a wide range of technology used in the IT Industry. Functions in the entire hiring process right from identifying new sources, sourcing. Screening, short listing resumes, scheduling tech interview, feedback’s, forms and docs management, participate in salary fixation, coordinating for offer process, follow up joining till on-board. Planning and conducting of Walk-In interviews across India

Richa Agarwal

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Richa Agarwal

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