Ricardo Roale Martins

Ricardo Roale Martins

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Country Manager at Dasbanq
State of Rio de Janeiro, Brazil

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Full-time jobs
Starting at USD3.8k/month
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Timeline


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Résumé


Jobs verified_user 0% verified
  • Dasbanq
    Country Manager public Remote experience
    Dasbanq
    Mar 2025 - Current (1 year 2 months)
    - Lead Brazilian client portfolio for US company formation, banking, payments and compliance services. - Own full sales cycle: qualification → negotiation → closure. - Provide tailored risk and compliance advisory including fraud prevention and payment security. - Coordinate multi-functional teams (legal, tax, banking) in client-facing meetings in EN/PT/ES.
  • C
    Customer Success Manager
    Centuro Global
    Mar 2023 - Nov 2024 (1 year 9 months)
    - Manage, support, and service key clients with focus on satisfaction, retention and opportunities. - Supervise and develop the Client Services team ensuring that all deliverables are being met and clients are provided with a world class service. - Identify and prioritize product/service updates that reflect customer requests, industry, market and competitor trends.
  • Mitratech
    Technical Consultant
    Mitratech
    Feb 2022 - Mar 2023 (1 year 2 months)
    - Customer Support Agent for Immigration Software. - Serve as the first point of contact via email and web-based support portal for Mitratech’s user base regarding software product questions and issues. - Interact with the global support team, customers, partners, and consultants to provide advice and assistance.
  • N
    Business Development
    Newland Chase
    Dec 2018 - May 2020 (1 year 6 months)
    - Maintain Business Relationships with global and local clients. - Conduct research on on market insights, business opportunities, industry trends, competing organizations, customer demographics and new technologies. - Make presentations and demos to clients and prospects worldwide on the company´s global immigration systems and technology.
  • N
    Immigration Systems & Integration Specialist (LATAM)
    Newland Chase
    Aug 2018 - Dec 2018 (5 months)
    - Support and foster excellent and consistent usage of the company's immigration systems. - Develop and maintain in-depth expertise of the company's operations and support systems. - Provide a high quality support and training service to internal clients, regarding all aspects of system processes, capabilities, policies and procedures.
  • P
    Immiguru & Immigo Specialist
    Peregrine Immigration Management Ltd
    Mar 2017 - Aug 2018 (1 year 6 months)
    - Management of system database for the Americas (Immiguru). - Implementation and ongoing support to the users of our Case Management System (Immigo) in Brazil and Mexico (and other countries in the region). - Management of partners for the LATAM region.
  • S
    Operations Coordinator
    Swire Pacific Offshore
    Oct 2014 - Jan 2016 (1 year 4 months)
    - Crew Management - Manage all immigration/relocation issues related to the company operations; - Keep the operating activities within the QHSE processes, in compliance with current legislation, corporate policies and customer requirements - Provide pre-departure meetings in conjunction with the modules of PEAT (Petrobras requirement); - Coordinate deliveries, removal of waste and service calls during port operations; - Administrate all crew certification according to the flag state control; - Training matrix administration; - Keep the crew legalized according to Petrobras audits; - Interface with the Brazilian Flag company (representatives of the vessel¬); - Update the SMS Manuals.
  • Independent Consultant
    Independent Business Consultant
    Independent Consultant
    Jul 2013 - Oct 2014 (1 year 4 months)
    - Visa Documents Orientation; - Consultancy on Immigration issues; - Passport/visa issues assistance; - Translation of documents (legal and technical); - Transport, lodging and city orientation assistance; - National and International labor law guidance.
  • P
    Personnel Logistics Coordinator
    Pacific Drilling
    May 2012 - Jul 2013 (1 year 3 months)
    - Develop a network of transport and accommodation services with the best cost and efficiency to meet the company requirements; -Expat documentation management - Plan, organize and follow up all crew changes of the Pacific Mistral; - Escort and deal with all staff embarking and disembarking at the airport; - Registration and control of all personnel registration on the SISPAT (Petrobras system) to enable boarding onto the rig - Logistics support to office personnel; - Welcome package documents for Brazilian and foreign crew.
  • M
    Business Development Supervisor
    Mundivisas - Legalization of foreigners
    Aug 2010 - May 2012 (1 year 10 months)
    - Providing strategic solutions for all immigration issues, operational logistics and relocation, with personalized and qualified service. - Instruct and guide the team with all claims involving HR; - Managing the personal transfers between countries with an operational and analytical excellence; - Identify and meet the demands of people and organizations to obtain their work visas. Adjust and maintain clientele satisfaction; - Manage and guide the team to make sure our job is completely done in accordance with the company standards; - Perform analysis on the technical and financial feasibility of contracts. After sales follow up; - Handle the Quality Management System and perform critical analysis of any related services; - Communi
  • A
    Project Manager
    ALDELIA LIMITED - Select and Mobilize
    Jul 2009 - Aug 2010 (1 year 2 months)
    - Interface with the Client (OdebrechtOil&Gas - Construction of the Norbe VI Platform) and control of the quality of services; - Crew management (visa, lodging, travel, payroll); - Budget control and forecasting the workload; - Managing the service of local partners, suppliers and maritime agents as well as contracts negotiations; - Assistance with documents translation and daily tasks of non-English speaking personnel; - Handle any contract issues over employees request;
  • K
    Senior HR Administrator
    KCA DEUTAG DRILLING Ltd – SUCURSAL ANGOLA
    Oct 2006 - Jul 2009 (2 years 10 months)
    - Management of Human Resources international policy, development of standards and systems of local human resources - Procedures and obligations in obtaining Visas to mobilize expatriates (onshore / offshore); - Adjustment to local labour laws, recruitment and selection of skilled local labour force; - Follow the client's requests, rules, regulations and demands (CABGOC – Cabinda Golf Oil Company. Chevron) - Direct management of all third party agency related services; - Translation of documents/reports/invoices; - Participation on the HR Standards Forum in Germany.
Education verified_user 0% verified
  • d
    PPM - Professional Product Manager, Product Management
    dnc.group
    May 2022 - Jan 2024 (1 year 9 months)
  • Universidade Cândido Mendes
    Extension Program, Organizational Systems Analyst
    Universidade Cândido Mendes
    Jan 2018 - Jan 2020 (2 years 1 month)
  • D
    DL - Desenvolvimento e Liderança
    Dec 2016
  • U
    Agente Maritimo
    United Latino Students Association
    Feb 2013
  • Universidade Estácio de Sá
    Graduação, Administração de Empresas
    Universidade Estácio de Sá
    Jan 2011 - Jan 2015 (4 years 1 month)
  • M
    High School Diploma
    Monument Mt Regional High School
    Jan 1999 - Jan 2001 (2 years 1 month)