Ricardo Lissade

A

Ace Roofing Solution

Jul 2025 - Feb 2026 (8 months)

• Coordinated residential and commercial roofing projects from initial client consultation through completion. • Improved project workflow efficiency by streamlining scheduling, material coordination, and crew communication. • Strengthened customer satisfaction by providing clear project updates, resolving concerns promptly, and ensuring quality control standards were met. • Supported sales efforts through accurate estimates and follow-ups, contributing to increased booked projects and repeat business. • Maintained strict adherence to safety and operational standards across all active job sites.

9

Credit Specialist

90 Day Credit Expert

Feb 2025 - May 2025 (4 months)

• Reviewed and repaired customer credit reports with high accuracy and confidentiality compliance. • Built trust-based client relationships, increasing engagement and customer retention. • Managed 80-100 outbound calls daily while consistently meeting productivity and quality benchmarks. • Provided actionable credit improvement strategies, helping clients strengthen financial profiles.

Customer Support Agent

ICPG

Jul 2024 - Feb 2025 (8 months)

• Qualified and transferred high-intent customers for credit repair services, supporting revenue growth. • Maintained 80+ calls per day while meeting conversion and performance metrics. • Enhanced customer experience through proactive communication and rapport-building.

Scheduling Coordinator

The Hello Team

Jan 2024 - Jun 2024 (6 months)

• Scheduled and confirmed appointments efficiently for NY Best Medical Caregivers, reducing scheduling conflicts. • Ensured accurate data entry and timely client communication, improving operational workflow.

L

Haitian Creole Interpreter

Language Line Solutions

Nov 2022 - Dec 2023 (1 year 2 months)

• Delivered real-time interpretation services between English and Haitian Creole across healthcare and service environments. • Maintained high accuracy and confidentiality standards in sensitive conversations.

N

Customer Service Representative

Newtech - Samsung Electronics

Nov 2020 - Nov 2022 (2 years 1 month)

• Resolved customer issues efficiently while maintaining high satisfaction ratings. • Provided technical and service support for Samsung products, consistently meeting quality assurance standards.

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Agent / Supervisor

Global Industrial

Feb 2018 - Oct 2020 (2 years 9 months)

• Managed key client accounts and resolved complex issues to maintain long-term business relationships. • Exceeded sales and gross profit targets through upselling and promotion initiatives. • Maintained 80+ calls per day and 2-4 hours of talk time while consistently meeting KPIs. • Coached team members to improve productivity and service performance.

A

Agent

Advensus Public Reputation

Oct 2017

• Verified and optimized Google Business listings to improve client online visibility and reputation.

E

Supervisor (DirecTV Collections Department)

ERC

Nov 2016 - Aug 2017 (10 months)

• Supervised and coached a collections team to meet recovery and compliance targets. • Approved payment arrangements and resolved billing disputes efficiently.

V

Supervisor (Small Business Retention & Sales)

Vixicom AT&T

Nov 2011 - Oct 2016 (5 years)

• Led a sales and retention team focused on small business client growth and retention. • Prepared detailed performance reports and coached team members to exceed sales objectives.

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