R
Ricardo Garcia
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Customer service agent
Mexico
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- BMystery Shop AgentBrightDropAug 2022 - Jun 2023 (11 months)- For Brightdrop I would make from 180-200 outbound calls a day to nationwide mechanic shops, price shopping them for competitors posing as a customer. - Having to log dispositions and think quickly on my feet when being discovered as a price shopper to turn the call around in my favor and also giving me a new perspective as to what it feels being the customer calling in for help.
Customer Service AgentAgents OnlyFeb 2022 - Jul 2022 (6 months)- During my time at agents only I would receive inbound calls from Dominos on a nationwide scale for both English and Spanish speakers placing orders. - Taking payments as well as complaints all while keeping a friendly on-brand service, At the same time having to keep a considerable amount of knowledge on the products to make suggestions to the customers.- ICustomer Service AgentIntugoAug 2021 - Jan 2022 (6 months)- Intugo is a toy subscription-based company where I would handle emails and calls regarding inquiries, cancellations, payments, renewals, etc. - As well as finding ways to retain customers all with a friendly respectful demeanor.