R

Ricardo Fernández

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Costa Rica

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Résumé

Jobs verified_user 0% verified
  • Mimica
    Process Analyst (AI & Automation Focus)
    Mimica
    Jan 2025 - Current (1 year 9 months)
    • Analyzed enterprise workflows for global clients including Cox, DHL, McKesson, and Goodyear, identifying automation opportunities across complex operational processes
    • Designed end-to-end process maps and translated them into automation-ready logic and system requirements
    • Defined automation strategies based on workflow complexity, bottlenecks, and operational constraints
    • Built AI-assisted workflow solutions using prompt logic and structured system design approaches
    • Contributed to delivery planning by estimating automation potential and implementation effort
  • T
    Data & Automation Analyst
    Tourist In
    Apr 2024 - Jan 2025 (10 months)
    • Built automated reporting systems using SQL and Power BI, improving operational visibility and business decision-making
    • Designed and implemented workflow automations, including payment tracking and email handling, reducing manual work
    • Integrated APIs and internal systems to streamline business operations
    • Developed data pipelines and dashboards to support decision-making
  • F
    Freelance Data & Automation Analyst
    Feb 2022 - Apr 2024 (2 years 3 months)
    • Delivered automation and data solutions for tourism businesses, streamlining operations and reducing manual processes
    • Designed data extraction, transformation, and automation processes
    • Translated business needs into functional automated systems and workflows
Education verified_user 0% verified
  • ULatina
    Master’s in Business Analytics
    ULatina
    Jan 2025
Projects (professional or personal) verified_user 0% verified
  • S
    Sales CRM & Operations System
    Jan 2026 - Current (9 months)
    • Implemented and built a CRM system to manage leads, pipeline, activities, tasks, clients, team performance, and commercial operations
    • Implemented sales workflow logic including lead scoring, pipeline stages, forecasting, targets, churn tracking, and commission management
    • Built role-based dashboards and protected workflows for managers and sales representatives
    • Integrated the CRM with external onboarding systems through webhooks, token-based flows, and automated lead-to-client conversion
    • Developed backend logic and database workflows in Supabase, including migrations, RPC-based actions, auditability, and integration logging
  • A
    AI Workflow Automation System (Scalable)
    Jan 2026 - Current (9 months)
    • Developed and built an AI-powered multi-agent platform for intelligent routing, task execution, and operational orchestration
    • Implemented adaptive routing logic to handle simple interactions locally and escalate complex requests through hierarchical agent pipelines
    • Built backend logic for metrics, feedback loops, token monitoring, circuit breakers, and validation workflows
    • Developed a modular frontend workspace including chat, agent visualization, system metrics, memory, task views, and operational dashboards
    • Designed the system to support contextual memory, agent recommendations, observability, and continuous performance tuning
  • A
    AI Operations & Onboarding Platform (Tourism Company)
    Jan 2026 - Current (9 months)
    • Built a production-ready AI-powered platform to automate onboarding and operational workflows
    • Designed and implemented modular system architecture including admin tools, chatbot engine, and integration layer
    • Developed an AI chatbot with configurable flows, analytics, and conversation tracking
    • Implemented webhook-based orchestration to trigger automated actions across external systems
    • Created embeddable chatbot component for integration into external environments
    • Focused on building scalable systems that execute business processes end-to-end
  • C
    Claude Code Repository Operating System
    Nov 2025 - Current (11 months)
    • Designed a reusable repository operating system that enables Claude Code to work with project context, operational constraints, and session continuity
    • Built a structured framework combining setup flows, risk classification, validation rules, and on-demand documentation loading
    • Implemented reusable command patterns for planning, post-change verification, issue fixing, and controlled repository onboarding
    • Developed validation tooling to verify structural integrity, document references, and minimum required project metadata
    • Focused on making AI-assisted development safer, more reproducible, and easier to scale across repositories