Ricardo Alzate Osorio

Ricardo Alzate Osorio  new_releases

About

Detail

Project Management | Customer Success Analyst | Data Analyst
Manizales, Caldas, Colombia

Contact Ricardo regarding: 
person_search
Finding candidates
connect_without_contact
Finding mentors
groups
Networking

Timeline


work
Job
school
Education
folder
Project (professional or personal)

Résumé


Jobs verified_user 17% verified
  • Kontroll (Formerly Dawipo)
    Project Manager
    Kontroll (Formerly Dawipo)
    Jul 2025 - Current (3 months)
  • Kontroll (Formerly Dawipo)
    Customer Success Specialist public Remote experience
    Kontroll (Formerly Dawipo)
    Apr 2025 - Jun 2025 (3 months)
  • Torre.ai
    Customer Success Agent verified_user Verified experience public Remote experience
    Torre.ai
    Jan 2024 - Sep 2024 (9 months)
    - Deliver top-tier support to B2B customers and potential clients via chat and email, ensuring quick and effective issue resolution. - Continuously refine customer service processes to enhance satisfaction and create seamless experiences. - Work hand-in-hand with sales, product, operations, and marketing teams to solve customer challenges and drive improvements. - Act as the bridge between customers and the development team, ensuring fast and efficient problem-solving. - Drive success by meeting and exceeding key performance indicators (KPIs) through proactive and customer-focused strategies.
  • Sodimac Colombia
    Operations Intern
    Sodimac Colombia
    Jul 2023 - Jan 2024 (7 months)
    - Giving administrative support to the commercial operations team. - Giving support to the suppliers via email or videocalls regarding the platform. - Making sure that all the information uploaded by the suppliers were perfect.
  • Torre.ai
    Freelance Operation Analyst public Remote experience
    Torre.ai
    Oct 2021 - Jan 2024 (2 years 4 months)
    - Provide end-to-end support to candidates throughout the recruitment process, ensuring a seamless experience. - Collaborate with sales, operations, and product teams to optimize workflows and enhance efficiency. - Achieve key performance indicators (KPIs) by delivering high-quality support and process improvements. - Assist in the development of a chatbot using ChatGPT Playground, testing and refining instructions to improve automation.
  • A
    International Relations Manager
    AIESEC
    Jan 2021 - Mar 2022 (1 year 3 months)
    - Building relations between the international committees, dealing with benefits, and speaking different languages
Education verified_user 0% verified
    Projects (professional or personal) verified_user 0% verified
    • P
      Poliglotando com Richi public Remote experience
      Jan 2021 - Current (4 years 9 months)
      - Creating content in social media about languages and cultural exchange