Ricardo Alzate Osorio

Ricardo Alzate Osorio  new_releases

About

Detail

Customer Success | Operations | Project Management
Manizales, Caldas, Colombia

Contact Ricardo regarding: 

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Finding candidates
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Finding mentors
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Timeline


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Job
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Project

Résumé


Jobs verified_user 19% verified
  • Torre
    Customer Success Agent verified_user Verified experience public Remote experience
    Torre
    Apr 2024 - Sep 2024 (6 months)
    - Provide daily support to customers via chat and email, ensuring the efficient resolution of questions and issues. - Act as the main point of contact for leads interested in acquiring services, facilitating the conversion and satisfaction process. - Coordinate with internal teams to ensure that customer inquiries and issues are resolved promptly and effectively. - Manage the customer's operational experience on the platform, ensuring a smooth and satisfactory process. - Continuously monitor and improve customer service processes to optimize customer satisfaction and retention. - Assist in the implementation of operational improvements to enhance customer service efficiency.
  • Torre
    Operations part-time apprentice
    Torre
    Oct 2023 - Jan 2024 (4 months)
    - Giving support via chat or email to all the candidates regarding their recruiting process. - Making sure to achieve the KPIs. - Making sure that the candidates' processes are nice, answering any doubts and helping with their problems.
  • Sodimac Colombia
    Operations Intern
    Sodimac Colombia
    Jul 2023 - Jan 2024 (7 months)
    - Giving administrative support to the commercial operations team. - Giving support to the suppliers via email or videocalls regarding the platform. - Making sure that all the information uploaded by the suppliers were perfect.
  • NuVu
    Lead Developer Representative
    NuVu
    Dec 2022 - Jan 2023 (2 months)
    - Giving administrative support to the sales specialist. - Creating the proposals for the potential clients. - Working with the CRM to organize the information.
  • Torre
    Sales Development Representative
    Torre
    Oct 2022 - Nov 2022 (2 months)
    - Prospecting new leads for the business development team. - Using Apollo, LinkedIn and different tools to reach potential leads. - Organizing all the information in the CRM regarding the potential leads and the meetings we had.
  • Torre
    Sales Development Representative
    Torre
    Jul 2022 - Aug 2022 (2 months)
    - Prospecting new leads for the business development team. - Using Apollo, LinkedIn and different tools to reach potential leads. - Organizing all the information in the CRM regarding the potential leads and the meetings we had.
  • K
    Sales Specialist
    Keybe
    Mar 2022 - Jun 2022 (4 months)
    - Making cold calls for getting new leads. - Achieving the goals that Keybe has growing the number of clients.
  • Lumni Inc
    Customer Student
    Lumni Inc
    Jan 2022 - Mar 2022 (3 months)
    - Keeping track of the students' process for the financial support given by the company. - Helping people with doubts about the financing process.
  • Torre
    Sales Freelancer
    Torre
    Jan 2022 - Jun 2022 (6 months)
    - Giving administrative support to the Sales team. - Creating genomes for Talent Seekers. - Organizing information in HubSpot for the Sales Team.
  • Torre
    Recruiting advisor - Freelancer verified_user Verified experience
    Torre
    Oct 2021 - Mar 2022 (6 months)
    - Screening candidates for different kinds of jobs (Marketing, IT.) - Scheduling tests to continue with the selection process and following up with the candidates' progression. - Validating the candidates' English level when the job requires it.
  • A
    International Relations Manager
    AIESEC
    Jan 2021 - Mar 2022 (1 year 3 months)
    - Building relations between the international committees, dealing with benefits, and speaking different languages
Education verified_user 0% verified
    Projects verified_user 0% verified
    • P
      Poliglotando com Richi public Remote experience
      Jan 2021 - Current (3 years 9 months)
      - Creating content in social media about languages and cultural exchange