Ricardo Alzate Osorio

Ricardo Alzate Osorio  new_releases

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Project Management | Customer Success Analyst | Data Analyst
Manizales, Caldas, Colombia

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Résumé


Jobs verified_user 67% verified
  • Kontroll (Formerly Dawipo)
    Project Manager verified_user Verified experience public Remote experience
    Kontroll (Formerly Dawipo)
    Apr 2025 - Current (1 year 6 months)
    - Lead client implementation projects for the Kila SaaS platform, managing the full lifecycle from requirements gathering to production deployment.
    - Coordinate cross-functional collaboration between development, product, and client teams using Jira, ensuring clear priorities and timely delivery.
    - Manage backlog items and support product development by translating business and client needs into functional requirements.
    - Perform functional QA validation of new features before production releases.
    - Build and maintain operational and product metrics using BigQuery, Firebase, and Looker to track adoption, activity, and client performance.
    - Produce data-driven reports for clients and internal stakeholders to support
  • Sodimac Colombia
    Operations Intern
    Sodimac Colombia
    Jul 2023 - Jan 2024 (7 months)
    - Giving administrative support to the commercial operations team.
    - Giving support to the suppliers via email or videocalls regarding the platform.
    - Making sure that all the information uploaded by the suppliers were perfect.
  • Torre.ai
    Customer Success Agent verified_user Verified experience public Remote experience
    Torre.ai
    Oct 2021 - Sep 2024 (3 years)
    - Deliver top-tier support to B2B customers and potential clients via chat and email, ensuring quick and effective issue resolution.
    - Continuously refine customer service processes to enhance satisfaction and create seamless experiences.
    - Work hand-in-hand with sales, product, operations, and marketing teams to solve customer challenges and drive improvements.
    - Act as the bridge between customers and the development team, ensuring fast and efficient problem-solving.
    - Drive success by meeting and exceeding key performance indicators (KPIs) through proactive and customer-focused strategies.
Education verified_user 0% verified
    Projects (professional or personal) verified_user 0% verified
    • P
      Poliglotando com Richi public Remote experience
      Jan 2021 - Dec 2022 (2 years)
      - Creating content in social media about languages and cultural exchange