Rhea Marie Cuay

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Executive Assistant

Luminary Creative

Feb 2025 - Jul 2025 (6 months)

• Monitored and managed executive emails, ensuring timely responses and organization. • Oversaw the executive's calendar, tracking appointments and important deadlines. • Managed LinkedIn activity, including engagement, connections, and content monitoring. • Ensured smooth communication by filtering and prioritizing key messages.

Customer Care Associate

PlanetArt

Nov 2024 - Dec 2024 (2 months)

• Provided customer support via phone, chat, and email. • Ensured order accuracy, including photo placement and grammar. • Assisted customers with product inquiries, orders, and shipping concerns.

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Data Enrichment Specialist

MSPbots Inc.

May 2022 - Jun 2024 (2 years 2 months)

• CRM & Data Management: Maintained HubSpot and internal Wiki, ensuring accurate data entry to support Sales, Marketing, and Customer Success. • Event & Travel Coordination: Assisted in logistics, accommodations, and stakeholder meetings for tradeshows and industry events. • Process Optimization & Administration: Standardized data procedures, updated client records, and improved operational efficiency. • Business Research & Prospecting: Identified opportunities, contributing to 9 Closed Won deals totaling $4,901.20 MRR in Q3 2023. • Task Management & Efficiency: Handled multiple assignments, corrected data errors, and ensured timely completion of enrichment tasks.

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Virtual Assistant / Account Specialist

Wraith & Co.

Aug 2018 - Oct 2018 (3 months)

• Managed product listings on Amazon and eBay, ensuring accurate details. • Monitored and followed up on warehouse inventory.

Customer Support Representative (EMAIL)

Awesome OS

Oct 2017 - Jan 2018 (4 months)

• Provided email support for NATIVE, ensuring a positive customer experience. • Resolved product and service concerns by identifying root causes. • Maintained customer satisfaction through proactive problem-solving.

Customer Support Engineer

VSee

Aug 2014 - Dec 2014 (5 months)

• Responded to customer inquiries via phone and email, ensuring prompt resolution. • Provided customer training on equipment use and maintenance to reduce service issues. • Maintained a high level of professionalism, aligning with company service standards.

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Call Center Agent

SIBLINGS SOLUTIONS

Feb 2013 - Mar 2014 (1 year 2 months)

• Provided phone and chat support for Red Pocket Mobile customers. • Analyzed issues, identified solutions, and resolved customer concerns. • Researched and recommended resolutions for complex customer inquiries. • • Provided administrative support and handled data entry for BrightSourced Inc. • Responded to inquiries and provided accurate information to callers.

Call Center Agent

Sutherland Global Services

Nov 2011 - Jun 2012 (8 months)

• Provided technical support for AT&T U-verse customers by diagnosing and resolving service functionality issues. • Managed high call volumes while delivering timely technical support. • Translated complex technical terms into clear, understandable language for non-technical users. • Documented support interactions for future reference.

Freelancer

Upwork

• HR Specialist: Screened resumes, coordinated interviews, and ensured candidate alignment with job requirements. • Appointment Setting & Telemarketing: Scheduled and confirmed meetings, set appointments with potential customers. • Customer Service: Assisted customers, resolved complaints, and provided product/service information. • Lead Generation: Collected and updated customer data, ensuring accuracy in internal systems.

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