R

Reyvicent M Morales

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Allacapan, Cagayan Valley, Philippines
Contact Reyvicent regarding: 
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Full-time jobs

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school
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Résumé

Jobs verified_user 0% verified
  • Cleaning In Motion
    Appointment Setter
    Cleaning In Motion
    Jan 2026 - Current (9 months)
    • Secure qualified appointments for parking lot assessment and maintenance projects.
    • Identify prospects with immediate service needs and purchasing intent.
    • Maintain consistent communication with potential clients, contributing to increased sales opportunities.
    • Ensure accurate lead qualification and appointment scheduling to support business growth.
    • Successfully navigate gatekeepers to engage decision-makers and handle objections to secure appointments.
  • S
    Appointment Setter & Cold Caller
    Surefire Virtual Business Solutions
    Jun 2022 - Jun 2025 (3 years 1 month)
    Drug Testing Account
    • Generated qualified Zoom appointments with decision-makers from trucking companies and transportation organizations.
    • Consistently maintained appointment-setting targets through strategic prospecting and lead qualification.
    Real Estate Account
    • Conducted outbound prospecting campaigns to identify motivated property sellers.
    • Built rapport with property owners and generated leads for acquisition teams.
    • Maintained detailed records of prospect interactions and follow-up activities.
    • Successfully handled objections and closed sales during outbound calling activities.
  • P
    Supplier Support Specialist Tier 1
    Prosource Global BPO
    Jul 2021 - Jun 2022 (1 year)
    • Delivered first-level technical support and troubleshooting for SaaS-related issues.
    • Resolved supplier and vendor concerns efficiently, improving customer satisfaction.
    • Managed account enrollments, refunds, payments, and accounts receivable updates.
    • Assisted clients in resolving technical and account-related concerns in a timely manner.
  • Concentrix Philippines
    Technical Support Advisor
    Concentrix Philippines
    Jun 2020 - Jun 2021 (1 year 1 month)
    • Provided technical support for Apple products and services.
    • Diagnosed and resolved hardware, software, and connectivity issues.
    • Guided customers through step-by-step troubleshooting procedures.
    • Consistently achieved customer satisfaction and quality service objectives.
  • Teletech Philippines
    Customer Service Representative / Technical Support
    Teletech Philippines
    Jan 2016 - Jun 2020 (4 years 6 months)
    • Assisted customers with telecommunications account inquiries and billing concerns.
    • Performed technical troubleshooting for internet and connectivity issues.
    • Recommended value-added products and services, contributing to sales objectives.
    • Delivered high-quality customer support while maintaining performance standards.
  • D
    Outbound Call Specialist
    Datu ACA Solutions
    Jan 2015 - Dec 2015 (1 year)
    • Conducted outbound sales calls to existing customers for product replenishment campaigns.
    • Addressed customer concerns and provided post-sale support.
    • Maintained accurate customer records and transaction documentation.
    • Contributed to customer retention through effective communication and follow-up.
  • iQor Philippines
    Financial Analyst
    iQor Philippines
    Aug 2014 - Dec 2015 (1 year 5 months)
    • Handled financial account inquiries and transaction investigations.
    • Analyzed account activity to ensure accuracy and compliance.
    • Resolved billing disputes and account discrepancies efficiently.
    • Performed soft collections for delinquent credit card accounts while maintaining positive customer relationships.
  • A
    Collection Specialist
    ADMEREX SOLUTIONS
    Jun 2013 - Jun 2014 (1 year 1 month)
    • Negotiated payment arrangements and collected outstanding balances.
    • Assisted customers in resolving delinquent accounts through structured payment plans.
    • Maintained compliance with company policies and collection regulations.
    • Achieved collection targets while preserving customer relationships.
  • M
    Telemarketer
    Medialink Contact Solutions Inc.
    Jan 2011 - Dec 2012 (2 years)
    • Conducted high-volume outbound calling campaigns.
    • Presented program benefits and generated customer interest.
    • Qualified prospects and facilitated enrollment opportunities.
    • Maintained productivity and quality standards in a fast-paced sales environment.
Education verified_user 0% verified
  • Adamson University
    Bachelor of Science in Political Science
    Adamson University
    Jan 1996 - Jan 1999 (3 years 1 month)