Reynell Ruiz

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Customer Support Specialist (Bilingual)

SGS COLOMBIA HOLDINGS S.A.S

Jun 2022 - Jan 2026 (3 years 8 months)

Managed high-level emergency cases for global users, ensuring safety and well-being. Handled critical situations involving risk, security, and customer protection. Coordinated relocation processes for users in unsafe environments. Provided support to customers in high emotional distress, delivering calm and effective solutions. Escalated and followed up on critical incidents under international protocols. Maintained high performance in CSAT metrics and customer satisfaction. In all previous roles, the core function involved providing full customer support, which required extensive administrative assistance to manage the logistical and documentation needs of each case. This experience directly translates to the structured approach needed for

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English Instructor

Colegio Técnico Bilingüe y Coreducación

Apr 2012 - Nov 2019 (7 years 8 months)

Delivered English training focused on communication and fluency. Developed students' speaking skills through immersive methods. Managed classroom dynamics and student engagement.

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Customer Support / Client Interaction

Universal Music Latino (Machete Music)

Jan 2005 - Sep 2008 (3 years 9 months)

Provided customer and client support in a dynamic, international environment. Assisted with communication and coordination tasks. Strengthened client relationships through effective communication.

Framing, painting and more

Your Startup Operations

Jan 2000 - Oct 2008 (8 years 10 months)

In my experience in construction, I worked framing, roofing, painting, electrical, setting up tile and more. In the painting I worked a manager for the painting company called vintage painting, in this company I was in charged of the scheduling of the jobs, manage over 40 people scheduling their duties in order for the company to accomplish the task that were schedule for the week, and months. In this role, I was responsible for comprehensive business services client management, ensuring the satisfaction of over 40 employees by meticulously managing their schedules and payroll, and fostering a positive work environment. Through understanding their individual needs and promoting workplace safety, I ensured high morale and company-wide tas

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