Reynaldo Marin Dedicated and bilingual professional with over 3 years of

Office Assistant / Assistant Property Manager

Meridian Group

Dec 2024 - Aug 2025 (9 months)

-Assisted residents by answering phone calls and providing professional customer service.
Guided applicants through the affordable housing application process, explaining eligibility requirements, and required documentation.
• Maintained accurate records and provided administrative support to the property management team.
• Recognized as Employee of the Month during my first month for outstanding customer service, initiative, and work performance.
Promoted to Assistant Property Manager (after two months)
• Assisted the Property Manager with daily operations, resident relations, leasing support, and office administration.
• Coordinated communication between residents, maintenance staff, and management to

S

Manager's Assistant

State Farm Insurance Agent

Aug 2024 - Current (2 years 3 months)

- Outbound calls to offer assistance with payments
- Cold calling leads and offer them to set up an appointment.
- Scanning and saving policies or documents related to policyholders.
- Follow up on cases like audits or payments.
- verify appointments.
- Assist walk-in policyholders with questions regarding their bills

M

Retail Sales Consultant

MWT, Inc (Authorized Retailer for AT&T)

Nov 2023 - May 2024 (7 months)

- Assisted customers with billing inquiries and provided solutions to their account issues.
- Sold new phones, line services, and accessories, meeting or exceeding sales targets.
- Demonstrated extensive product knowledge to help customers make informed purchasing decisions.
- Ensured a high level of customer satisfaction through excellent service and follow-up.

E

Online English Coach

E4CC, SA.

Mar 2023 - Aug 2023 (6 months)

- Taught English grammar and communication skills within a call center context.
- Developed and delivered customized lessons to improve language proficiency and communication efficiency.
- Facilitated interactive activities to enhance practical language usage in professional settings.
- Adapted quickly to a dynamic and challenging environment, despite the initial interest in joining the sales team.
- Delivered high-quality customer service in a fast-paced setting, contributing to a positive customer experience.

G

Independent Virtual Agent

Golden Rule Insurance Associates LLC

Jun 2020 - Dec 2021 (1 year 7 months)

- Assisted in finding the best insurance policy rates and obtaining quotes from various insurance companies to benefit customers.
- Performed back-end office data input and reshop policies to optimize customer satisfaction.
- Managed client interactions and maintained up-to-date records of policy changes and customer preferences.

Customer Service Agent

Sitel

Feb 2018 - Feb 2020 (2 years 1 month)

- Worked at one of the largest call centers in Nicaragua, providing customer support services to prominent companies and institutions, including banks.
- Handled inbound customer service inquiries with diligence and professionalism for a banking institution.
- Assisted customers with their banking needs, ensuring high levels of satisfaction and resolving issues efficiently.
- Maintained detailed and accurate records of customer interactions.

U

English teacher

UNIVAL and CETEC-plus

Mar 2017 - Dec 2017 (10 months)

- Taught English for academic purposes at UNIVAL as an auxiliary teacher.
- Provided English instruction for communication purposes at CETEC-plus.
- Developed and implemented lesson plans tailored to student needs and educational goals.
- Facilitated interactive and engaging classroom activities to enhance language acquisition.

Reynaldo Marin

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Reynaldo Marin

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