Reyes Samir Aragón Tech support

Tech support representative

Trimble

Nov 2022 - Oct 2023 (1 year)

3016409347
• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing a

Logistic Coordinator

NCS

Oct 2021 - Aug 2022 (11 months)

• Overseeing all supply chain operations.
• Analyzing and optimizing logistical procedures.
• Reviewing, preparing, and routing purchase orders.
• Ensuring the safe and timely pick-up and delivery of shipments
• Coordinating transportation providers to ensure prompt and proper movement of shipments.
• Responding to customer inquiries and referring clients to the proper channels
• Reviewing purchase orders and shipping documents to ensure accuracy.
• Making special shipping arrangements as necessary
• Tracking and fixing shipping errors
• Preparing bills and invoices
• Managing distribution and shipment budgets
• Ensuring that the quality of all services provided meets the req

Customer Service Representative

Teleperformance

Dec 2019 - Jun 2021 (1 year 7 months)

• Promoted Customer loyalty by delivering exceptional service handle questions, complaints, issues.
• Provided excellent customer care by responding to request, assisting with product selection and handling ordering functions.
• Educated customers about billing, payment processing and support policies and procedures.
• Questions customers and collected information to understand needs and offering solutions quickly.
• Coordinated with coworkers and managers to resolve difficult and high-level customer issues.
• Directed incoming calls to internal personnel and departments, routing to bets qualified entity to respond to caller's needs.
• Delivered exceptional customer service to every customer by leveraging

Subordination Team Representative

VSI Global Solutions

Nov 2017 - Oct 2018 (1 year)

• Verified data integrity and accuracy.
• Responded to customer request via telephone and email effectively answered questions and inquires.
• Supported Chief Operating Officer with daily operational functions.
• Advised clients on mortgages, education and personal loans.
• Collaborated with the compliance department to eliminate procedural errors and margin breaks.
• Maintained friendly and professional customer interactions.

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Sales Representative

Compufly SAS

Apr 2015 - Sep 2017 (2 years 6 months)

• Achieved sales goals of $1.000.00 service targets interpersonal communication skills and product knowledge to cultivate and secure customer relationships.
• Adapted sales techniques to specific clients and promoted products based on individualized client's needs.
• Identified client needs, built relationship and overcame objections to drive sales.
• Used consultative sales approach to understand and meet customer needs.
• Produced remarkable sales enhanced numbers by managing the complete lifecycle from networking through ongoing account servicing.
• Utilized effective communication effective communication and active listening skills to create client rapport to grow profitability.
• Established new cu

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Avanza

Apr 2014 - Dec 2014 (9 months)

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supervisor

Aereolinea Lan | Avanza

Apr 2014 - Dec 2014 (9 months)

• Delivered exceptional customer service doing reservations.
• Pull up and create packages of destines to our client with promotions.
• Planning and selling transportations, accommodations, insurance and other travel services.
• Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations.
• Providing relevant information, brochures and publications (guides, local customs, maps, regulations, events etc.) to travelers.
• Managed client correspondence and records via manual and automated methods for maximum efficiency and accuracy
• Established new customer accounts through perseverance, dedicated cold calling a

Customer Service Agent

BILATERAL

Feb 2010 - Nov 2012 (2 years 10 months)

Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines depending on the customer needs.

• Delegating tasks on the project to employees best positioned to complete them
• Making effective decisions when presented with multiple options for how to progress with
the project
• Serving as a point of contact for teams when multiple units are assigned to the same
project to ensure team actions remain in synergy.
• Communicating with account team to have an onboarding regarding the products to keep the project aligned with the customer goals, before having the official kick-off meeting.
• Performing quality control on the project throughout development t

Reyes Samir Aragón

About

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Résumé

Reyes Samir Aragón

About

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Behavioral traits