Reyes Samir Aragón Tech support

Tech support representative

Trimble

Nov 2022 - Oct 2023 (1 year)

3016409347 • Identifying hardware and software solutions. • Troubleshooting technical issues. • Diagnosing and repairing faults. • Resolving network issues. • Installing and configuring hardware and software. • Speaking to customers to quickly get to the root of their problem. • Providing timely and accurate customer feedback. • Talking customers through a series of actions to resolve a problem. • Following up with clients to ensure the problem is resolved. • Replacing or repairing the necessary parts. • Supporting the roll-out of new applications. • Providing support in the form of procedural documentation. • Managing multiple cases at one time. • Testing and evaluating new technologies. • Conducting electrical safety checks

Logistic Coordinator

NCS

Oct 2021 - Aug 2022 (11 months)

• Overseeing all supply chain operations. • Analyzing and optimizing logistical procedures. • Reviewing, preparing, and routing purchase orders. • Ensuring the safe and timely pick-up and delivery of shipments • Coordinating transportation providers to ensure prompt and proper movement of shipments. • Responding to customer inquiries and referring clients to the proper channels • Reviewing purchase orders and shipping documents to ensure accuracy. • Making special shipping arrangements as necessary • Tracking and fixing shipping errors • Preparing bills and invoices • Managing distribution and shipment budgets • Ensuring that the quality of all services provided meets the required standards. • Developing processes that make the

Customer Service Representative

Teleperformance

Dec 2019 - Jun 2021 (1 year 7 months)

• Promoted Customer loyalty by delivering exceptional service handle questions, complaints, issues. • Provided excellent customer care by responding to request, assisting with product selection and handling ordering functions. • Educated customers about billing, payment processing and support policies and procedures. • Questions customers and collected information to understand needs and offering solutions quickly. • Coordinated with coworkers and managers to resolve difficult and high-level customer issues. • Directed incoming calls to internal personnel and departments, routing to bets qualified entity to respond to caller's needs. • Delivered exceptional customer service to every customer by leveraging extensive knowledge of produc

Subordination Team Representative

VSI Global Solutions

Nov 2017 - Oct 2018 (1 year)

• Verified data integrity and accuracy. • Responded to customer request via telephone and email effectively answered questions and inquires. • Supported Chief Operating Officer with daily operational functions. • Advised clients on mortgages, education and personal loans. • Collaborated with the compliance department to eliminate procedural errors and margin breaks. • Maintained friendly and professional customer interactions.

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Sales Representative

Compufly SAS

Apr 2015 - Sep 2017 (2 years 6 months)

• Achieved sales goals of $1.000.00 service targets interpersonal communication skills and product knowledge to cultivate and secure customer relationships. • Adapted sales techniques to specific clients and promoted products based on individualized client's needs. • Identified client needs, built relationship and overcame objections to drive sales. • Used consultative sales approach to understand and meet customer needs. • Produced remarkable sales enhanced numbers by managing the complete lifecycle from networking through ongoing account servicing. • Utilized effective communication effective communication and active listening skills to create client rapport to grow profitability. • Established new customer accounts through persev

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Avanza

Apr 2014 - Dec 2014 (9 months)

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supervisor

Aereolinea Lan | Avanza

Apr 2014 - Dec 2014 (9 months)

• Delivered exceptional customer service doing reservations. • Pull up and create packages of destines to our client with promotions. • Planning and selling transportations, accommodations, insurance and other travel services. • Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations. • Providing relevant information, brochures and publications (guides, local customs, maps, regulations, events etc.) to travelers. • Managed client correspondence and records via manual and automated methods for maximum efficiency and accuracy • Established new customer accounts through perseverance, dedicated cold calling and exceptional service. • Col

Customer Service Agent

BILATERAL

Feb 2010 - Nov 2012 (2 years 10 months)

Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines depending on the customer needs. • Delegating tasks on the project to employees best positioned to complete them • Making effective decisions when presented with multiple options for how to progress with the project • Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy. • Communicating with account team to have an onboarding regarding the products to keep the project aligned with the customer goals, before having the official kick-off meeting. • Performing quality control on the project throughout development to maintain the standards expected • Ad

Reyes Samir Aragón

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