Rex Igbinobaro

Rex Igbinobaro

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Servicenow Business Analyst at WPS—A health solutions company
Roselle Park, New Jersey, United States
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Résumé

Jobs verified_user 0% verified
  • W
    Servicenow Business Analyst
    WPSA health solutions company
    Jun 2026 - Current (4 months)
  • CareSource
    ServiceNow Business Analyst
    CareSource
    Jun 2025 - Current (1 year 4 months)
     Led end-to-end business analysis and QA validation for ServiceNow implementations across healthcare payer systems,
    supporting claims processing, provider data, and eligibility workflows aligned with CMS and HIPAA standards
     Gathered and documented detailed business and functional requirements (BRDs, FRDs, user stories), ensuring clear
    alignment between stakeholders, developers, and QA teams within Agile/Scrum environments
     Accomplished improved delivery efficiency as measured by reduced requirement gaps and rework cycles, by
    implementing structured backlog grooming, acceptance criteria (Gherkin), and sprint planning practices
     Led UAT planning, coordination, and execution across cross-functional teams, ens
  • Wallenius Wilhelmsen
    ServiceNow Quality Assurance Analyst
    Wallenius Wilhelmsen
    May 2016 - Jun 2025 (9 years 2 months)
     Supported HR Service Technology (HRST) Source-to-Pay processes within ServiceNow HRSD, including HR intake,
    vendor onboarding, approvals, and procurement workflows
     Collaborated with HR, Finance, and Procurement stakeholders to streamline end-to-end Source-to-Pay lifecycle,
    improving operational transparency and reducing process bottlenecks
     Configured ServiceNow HR catalog items, workflows, approvals, and SLAs to ensure compliance with internal policies
    and regulatory standards
     Ensured audit readiness by validating approvals, vendor documentation, and compliance controls across procurement and
    HR processes
     Accomplished a 25% reduction in audit preparation time as measured by audit cycle durat
  • Optimum Healthcare IT
    ServiceNow System Administrator
    Optimum Healthcare IT
    Jul 2013 - May 2016 (2 years 11 months)
     Administered and maintained the ServiceNow platform, including user management, roles, groups, and access controls,
    ensuring secure and efficient system operations across multiple business units.
     Configured and customized core ServiceNow modules such as ITSM, Incident, Problem, and Change Management,
    improving ticket resolution workflows and aligning with ITIL best practices.
     Collaborated with business analysts and stakeholders to gather requirements and translate them into technical
    configurations, enhancing system usability and service delivery.
     Developed and maintained Business Rules, Client Scripts, UI Policies, and Service Catalog items to automate workflows
    and streamline service requests.
Education verified_user 0% verified
  • Rutgers University
    Bachelor of Science - BS, Biology, General
    Rutgers University
    Jan 2007 - Dec 2012 (6 years)