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Rewen Reyes

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Customer Success Manager
Pacific Grove, California, United States
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Résumé

Jobs verified_user 0% verified
  • CivicPlus
    Customer Success Manager
    CivicPlus
    Jan 2024 - Current (2 years 4 months)
    Manage portfolio of 500 SMB accounts with a total of $3.5M+ in ARR.Leverage Salesforce CRM to monitor account health, identify upsell opportunities, and forecast renewals.Deliver virtual training and onboarding sessions, driving adoption across multiple SaaS solutions.Drive adoption, renewal, and expansion, achieving 114% net recurring revenue in 2025.Exceeded quota by surpassing all KPIs; 99% retention rate with <$35K churn.
  • Granicus
    Customer Success Manager
    Granicus
    Jan 2022 - Jan 2024 (2 years 1 month)
    Owned $10M portfolio of public sector enterprise accounts; delivered 94% renewal rate, exceeding 90% target.Successfully deescalate accounts at risk of churn, saving the company $900,000 in potential losses in 2023Conduct business reviews with daily users and stakeholders, fostering strong relationships with the customer as a strategic thought partner, driving net new annual revenue through cross-sells and upsellsLead virtual training across multiple Granicus solutions for an individual user or group of users; maximize user adoptionDesigned and facilitated live product training sessions for government and education sector customers, increasing platform adoption and renewal rates.Built enablement resources including business review templates
  • M
    Managed Services Specialist
    MBS Business Systems
    Jan 2018 - Jan 2022 (4 years 1 month)
    As a Managed Services Specialist, I was responsible for identifying managed services sales opportunities, consistently achieving or exceeding quarterly sales targets of $50,000. I owned customer renewals and successfully grew the portfolio through effective upselling and cross-selling strategies, maintaining an impressive 96% retention rate. My experience as an Executive Assistant at Nikssarian Insurance Services, a Health Insurance Broker specializing in agricultural coverage, provided me with valuable insights into customer success. This role allowed me to understand client needs deeply, which I leveraged to enhance my sales approach and ensure that our managed services aligned with customer expectations, ultimately driving satisfaction a
Education verified_user 0% verified
  • California State University, Monterey Bay
    BS, Business Administration
    California State University, Monterey Bay
    Jul 2017 - Jun 2021 (4 years)
    Cum Laude, 3.5/4.0 GPAStudied abroad in Italy in the summer of 2017 at the University of Urbino Carlo BoIntramural basketball, volleyball, and dodgeball champion