Revathy Harish

ServiceNow Developer

AHEAD

Jul 2025 - Current (1 year 2 months)

Designed and implemented scalable ITSM solutions across Incident, Problem, Change, and Request modules aligned with ITIL best practices Developed Performance Analytics dashboards including KPIs, indicators, and service performance metrics to support data-driven decision making Provided consultative guidance to stakeholders by analyzing requirements, identifying inefficiencies, and recommending optimized ServiceNow solutions Contributed to continuous service improvement initiatives and platform modernization efforts Participated in backlog prioritization and roadmap discussions to align development with business Applied ITIL best practices across Configuration Management processes, ensuring alignment with Incident, Change, and Problem Manage

G

ServiceNow Developer

GEN WORTH

Aug 2023 - Jun 2025 (1 year 11 months)

Developed and optimized SLAs, ensuring timely resolution of tickets based on priority, reducing the overall service delivery time. Supported the implementation of Change Management processes, including approval workflows, risk assessments, and communication plans to ensure smooth and compliant changes. Managed the integration of ServiceNow with third-party tools like SolarWinds, Nagios, and Dynatrace to automate event detection and incident creation in ServiceNow. Improved CMDB health by implementing CI reconciliation rules and processes, reducing data discrepancies and ensuring accuracy in configuration data. Collaborated with IT operations and security teams to enforce policies that maintain CMDB data integrity, enabling better change con

ServiceNow Developer/Admin

Jade Global

Jan 2022 - Jun 2023 (1 year 6 months)

Managed the integration of ITSM modules with monitoring tools, enabling automatic ticket generation and real-time status updates. Developed custom reports and dashboards in Performance Analytics for executive-level visibility into incident trends, SLA compliance, and operational performance. Conducted workshops and training sessions to educate teams on ITOM best practices, improving overall system performance and operational efficiency. Developed and supported custom integrations between ServiceNow ITOM and external platforms to ensure end-of-end visibility of IT operations and monitoring. Conducted regular audits and reconciliations of the CMDB to maintain alignment with the actual physical and virtual infrastructure. Enhanced Configuratio

Java Developer

Conduent

May 2017 - Nov 2021 (4 years 7 months)

Designed and developed enterprise-grade applications using Java, Spring Boot, and Hibernate, implementing layered architecture and RESTful services to support scalable and maintainable solutions. Built and consumed REST and SOAP web services, integrating third-party systems and ensuring secure communication using OAuth2, JWT, and SSL protocols. Developed microservices-based architecture using Spring Boot and Docker, enabling independent deployment, improved scalability, and seamless service orchestration. Optimized database performance by writing complex SQL queries, stored procedures, and indexing strategies using MySQL and Oracle to improve response time and data retrieval efficiency. Developed multithreaded and concurrent applications us

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