RESHMAA SHIRINE LIYAKATH Technical Product Manager

Technical Product Manager,Global

Relay

Oct 2022 - May 2023 (8 months)

• Managed the development and delivery of a new feature of a big data application for data migration which increased customer satisfaction by 20% and reduced manual fixing of routing failures by 90%. • Worked closely with UI/UX designers and engineering to deliver new features for seamless user experience. • Collaborated with stakeholders,product management and engineering to define scope and prioritize features. • Managed product backlog,sprint planning and iterative sprint deliverables to ensure timely delivery of features.

Sr.Product Owner

Smarsh

Jan 2022 - Sep 2022 (9 months)

• Established a feature roadmap for continuous improvement of a cloud-based(AWS) application to capture communication data for channels like Microsoft Teams, Salesforce Chatter and Linkedin. • Designed and executed product strategy to launch data capture support for Microsoft Sharepoint Online capture which increased revenue by 5%. • Worked with Microsoft to get Smarsh's product certified for capture of MS Teams data and coordinated with Microsoft on a regular basis to test export API and recommended enhancements. • Worked with the engineering team to manage the execution and delivery of Identity service and Audit Service to improve efficiency and customer satisfaction. • Owned the creation of APIs to capture customer information which

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Product Owner

IQVIA Canada

Feb 2019 - Jan 2022 (3 years)

• Spearheaded the strategic planning, development and delivery of multiple modules of a B2B SaaS application for clinical trials, defined product vision and owned product roadmaps. • Revamped drug supply-chain and reconciliation modules which increased efficiency for clients and increased revenue by 15%. • Performed competitor analysis and created a tool to accelerate study creation process which reduced the study creation time by 50% and increased the number of studies created per year by 30%. • Conducted UX research, A/B testing, performed quantitative and qualitative data analysis to develop a responsive landing page of the web app for seamless user experience, which accelerated sales by 30%. • Worked cross-functionally to launch sim

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Business Analyst

Genius Minds

Jun 2016 - Mar 2018 (1 year 10 months)

• Elicited and captured requirements for the automation of a finance application for managing budgets which helped reduce manual work by 75%. • Worked with stakeholders and the engineering team for the continuous improvement of a payroll and retirement benefits application. • Conducted gap analysis, coordinated with SMEs,senior management to review project scope. • Created UI mockups, use cases, user stories, workflow diagrams and requirement documents. • Identified critical issues through system Integration, regression,UAT and facilitated smooth Go-Live. • Implemented change requests from the business side with minimal risk ensuring on-time feature delivery.

Programmer Analyst

Cognizant Technology Solutions

Jul 2012 - Jun 2013 (1 year)

• Coordinated with stakeholders,SMEs for performance tuning of a BI/data warehousing application for health insurance/medical claims data • Performed troubleshooting of failed ETL jobs and defined transformation rules for the ETL jobs • Identified areas of enhancements,implemented changes that improved the performance of the BI platform • Created Business Intelligence reports,dashboards using Power BI to report KPIs to stakeholders

RESHMAA SHIRINE LIYAKATH

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