Experienced Operations Manager and Team Leader with a strong focus on enhancing team performance, establishing client relationships, and spearheading recruitment. Skilled in strategy formulation, data-driven decision-making, and operational optimization. Committed to operational excellence and client satisfaction with a solid educational foundation in communication and psychology.
Contact Renzo regarding:
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Full-time jobs
Starting at
USD12/hour
Flexible work
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Résumé
Jobs
verified_user
10% verified
AI Trainer and evaluator public Remote experience
micro1.ai
Oct 2025 - Current(8 months)
AI trainer and evaluator public Remote experience
Outlier
Mar 2025 - Current(1 year 3 months)
Market Manager public Remote experience
Voyager Global Mobility
Mar 2025 - Sep 2025(7 months)
Operations Manager verified_user
Verified experience
public Remote experience
Everise
Jun 2024 - Mar 2025(10 months)
(The position continued due to a company acquisition. No contract termination was performed during the company transition.) Oversaw team performance, recruitment, and client relationships Led the team to meet KPI goals and optimized operations
Team Supervisor
Everise
Mar 2024 - Jun 2024(4 months)
Led a BPO Voice industry team focusing on performance, compliance, and motivation Developed action plans and reported KPIs
I
Customer Experience Specialist
Intouch CX
Oct 2023 - Mar 2024(6 months)
Led a BPO Voice industry team focusing on performance, compliance, and motivation Developed action plans and reported KPIs
I
Spanish Interpreter
ICC (Interactive Contact Center)
Apr 2023 - Jun 2023(3 months)
Provided accurate and timely interpretation services Facilitated effective communication between English and Spanish speakers
Coordinador de logística
Lean Solutions Group
Sep 2022 - Mar 2023(7 months)
Coordinated transportation logistics for timely delivery and optimized routes Negotiated contracts and implemented tracking systems
Team Supervisor
Teleperfomance
Nov 2020 - Sep 2022(1 year 11 months)
Led a BPO Voice industry team focusing on performance, compliance, and motivation Developed engagement and motivation plans
Customer Service Representative
Teleperfomance
Feb 2020 - Nov 2020(10 months)
Bilingual Call Center representative handling digital interactions and customer service/tech support
Education
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0% verified
L
Licentiate degree in Communication and Media Studies