My name is Otto I am 29 years old and a dedicated professional committed to excellence in every project I undertake. I have over 5 years of experience in customer service, during which I have developed strong skills in analytical thinking, conflict resolution, attention to detail, team feedback, leadership, critical thinking, and team management. I have provided effective feedback to team members, supported their professional development, and led groups with a focus on performance and results. I have also carried out translations in Spanish, English, and Portuguese, and maintained direct communication with operations directors across various accounts. Additionally, I have been involved in administrative decision-making to support daily operational tasks. My goal is always to add value through efficiency, quality, and a proactive approach to problem-solving
