Renee Stevenson

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Operations Manager

Microsoft Remote

Jan 2022 - Jan 2025 (3 years 1 month)

• Facilitated the integration of Nuance Communications accounts following its acquisition by Microsoft. • Oversaw multiple teams of transcriptionists and editors across the US and globally, ensuring the delivery of accurate and timely medical documentation by leveraging EMR systems and fostering robust communication with healthcare professionals, showcasing strong administrative and customer service acumen. • Demonstrated proficiency in various EMR systems, including Meditech, Epic, Athena Health, and Cerner. • Utilized Power BI for reporting and data analysis. • Contributed to the Copilot project, focusing on AI system integration and training. • Collaborated closely with hospital and clinical physicians to generate medical documenta

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Operations Manager

Nuance Remote

Dec 2019 - Jan 2022 (2 years 2 months)

• Joined iScribes as a medical scribe, subsequently advancing to Operations • Manager after the merger with Nuance Communications. • Utilized DAX Studio for audio and client-based scribing platforms, enhancing operational efficiency. • Performed transcription and proofreading tasks using ExpressScribe for audio files and Microsoft Word for documentation with precision. • Managed group of team managers overseeing several teams of transcriptionists. • Performed interviews to bring in new talent. • Conducted performance reviews, training, and coaching of team managers. • Resolved escalations from both clients and transcriptionists. • Approved payroll, PTO, and leaves.

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Medical Transcriptionist

AST Transcription

May 2018 - Feb 2019 (10 months)

Ensured on-time processing of dictated records in alignment with quality control standards.

Operations Manager

Nuance

Jan 2012 - Jan 2018 (6 years 1 month)

• Advanced from transcriptionist to Team Lead to Team Lead Supervisor and ultimately to Corporate Operations Manager following Iscribes merger with Nuance Communications. • Managed a team of up to 50 Medical Language Specialists, overseeing staff scheduling to meet customer account demands, including urgent requests. • Monitored quality and production outputs, assessing staff performance and handling payroll/timecard processing. • Conducted weekly meetings and provided meeting notes for company • wide dissemination via PowerPoint presentations. • Trained staff across multiple accounts and platforms, ensuring adherence • to minimum metrics and HIPAA compliance. • Engaged directly with clients whose accounts fell under my jurisdiction

Medical Transcription

Multiple companies

Jan 2003 - Jan 2012 (9 years 1 month)

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Store Manager

Video Scene of DE

Jun 1999 - Jan 2003 (3 years 8 months)

• Initially joined Video Scene of DE as a part-time cashier, subsequently advancing to full time and ultimately becoming store manager while transitioning into a medical transcription career. • Oversaw daily store operations, including hiring and terminating staff, training, scheduling, auditing, receiving shipments, managing inventory, nightly cash deposits, and ensuring exemplary customer service. Conducted staff meetings to relay company policies and communicated employee concerns and suggestions to upper management, addressing customer inquiries, complaints, and feedback.

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