Renee Molina

Renee Molina

About

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Sr. Consultant | Retail Energy | QA Testing & Automation at Capco
Houston, Texas, United States

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Résumé

Jobs verified_user 0% verified
  • Capco
    Sr. Consultant | Retail Energy | QA Testing & Automation
    Capco
    Jun 2023 - Current (3 years 5 months)
    - Developing and evaluating procedures, controls, user requirements, and functional specifications to identify gaps between the current state and future state.
    - Creating business requirement documents (BRD’s).
    - Documenting and explaining problems to resolve technical defects while ensuring technical compatibility and end-user satisfaction.

  • Capco
    Consultant | Retail Energy | QA Testing & Automation
    Capco
    May 2021 - May 2023 (2 years 1 month)
    - Creating, executing, and maintaining test plans and test cases; includes functional and non-functional testing, integration, regression, and smoke testing for assigned Salesforce and related applications area(s) .
    - Collaborating with the agile team on project-related requirements and acceptance criteria to ensure test cases align properly with user stories and business needs.
    - Providing testing estimates for use in setting delivery schedules.
  • F
    Sr Operations Analyst, Billing and Transactions
    Frontier Utilities
    Apr 2018 - May 2021 (3 years 2 months)
    - Interacted with utilities (TDSP), third party EDI carriers and other REPs to ensure data synchronization and timely action on customer account transactions.
    - Attended to issues related to meter data transactions, identified billing errors and applied adjustments as required.
    - Research and resolved market transaction data issues and maintained data integrity with external and internal information systems to ensure efficient and accurate processing.

  • S
    Operations Analyst II
    Spark Energy LTDA
    Jan 2015 - Apr 2018 (3 years 4 months)
    - Responsible for the day to day move in’s, move out’s, renewal’s and alerts (market and/or system generated reject) queues; including contacting internal/external customers about alerts and/or market-based rejections in order work the transaction.
    - Reporting/monitored daily transactions (enrollments, billing, service requests) to ensure they are received and responded on within expected timeframes.
    - Verified established energy rates (product codes) were consistent between customer contracts, marketing, various market portals, and company website; deactivating retired rates (product codes) as needed

  • Constellation Energy
    Supervisor
    Constellation Energy
    Mar 2011 - Sep 2013 (2 years 7 months)

    •Managed & supported a team of 6-15 call center agents, Email/chat personnel & Offline Special Projects Team members
    •Analysis and distribution of employee and system performance metrics
    •Development of training processes to identify the constraints of current systems and procedures.
    •Worked within cross functional teams to resolve errors and implement process improvements
    •Quality Assurance monitoring of customers calls and providing supervisors feedback on the calls. •Submitted reports to representatives and completing one on ones with them. Also finding new ways to keep representatives current with updated information to benefit the company to avoid PUC violations.
    •Received and maked escalated calls f
  • Constellation Energy
    Senior Business Operations Analyst
    Constellation Energy
    Mar 2011 - Jan 2015 (3 years 11 months)
    - Responsible for monitoring & analyzing EDI transactions for retail customer’s contract execution and issues resolution.
    - Provided project planning and management to implement resolutions through testing from QC to production.
    - Provided follow-up and maintenance testing for major new system conversion as a lead analyst.
  • Ambit Energy
    Bilingual Escalations Analyst
    Ambit Energy
    Feb 2008 - Jan 2011 (3 years)

    •Quality Assurance monitoring of customers calls and providing supervisors feedback on the calls.
    •Found new ways to keep representatives current with updated information to benefit the company to avoid PUC violations.
    •Handled Public Utilities Complaints made to the company
    •Received and made escalated calls for customers requesting to speak to supervisor.
    •Responded to emails from customers escalating or having complaints.
Education verified_user 0% verified
  • Scaled Agile, Inc.
    SAFe Agilist Certification
    Scaled Agile, Inc.
    Mar 2023 - Current (3 years 8 months)
  • Houston Community College
    Introduction to Oracle
    Houston Community College
    Nov 2019
  • Houston Community College
    Introduction to SQL
    Houston Community College
    Oct 2019
  • S
    High School Diploma, General Studies
    South Oak Cliff High School
    Jan 2004 - Jan 2007 (3 years 1 month)