Rene Dominguez Castellanos Product Owner | Agile | Leadership | Scrum Master |

Business Analyst

Alpha Bravo Development

Jun 2025 - Current (1 year 5 months)

Project Manager

Onpoint Healthcare Partners

Jul 2024 - Jun 2025 (1 year)

• Standardized processes to enhance efficiency and consistency.
• Tracked goals and key performance indicators (KPIs) to ensure project alignment with objectives.
• Acted as the primary contact for clients, ensuring clear communication and satisfaction.
• Managed and coordinated staff to ensure collaborative efforts towards project goals.
• Developed and maintained project timelines to ensure timely delivery.
• Created and optimized workflows to streamline operations.
• Ensured all team members worked together to meet and exceed client expectations.
• Conducted requirements analysis and maintained comprehensive project documentation

Scrum Master

SPARK technologies

Apr 2022 - Nov 2023 (1 year 8 months)

• Led cross-functional development teams as Scrum Master, ensuring effective project delivery.
• Facilitated agile practices, including daily stand-ups, sprint planning, and retrospectives.
• Coached team members on Scrum principles and methodologies, fostering collaboration and continuous improvement.
• Removed impediments and promoted a productive and supportive team environment.
• Mentored team members in adopting agile values, resulting in improved collaboration and productivity.
• Identified process improvements to enhance team efficiency and drive continuous delivery.
• Worked closely with QA teams to ensure adherence to quality standards throughout the development cycle.
• Organized training session

Product Owner

SPARK technologies

Jun 2021 - Nov 2023 (2 years 6 months)

Product Owner/ Business Analyst

SPARK technologies

Jun 2021 - Nov 2023 (2 years 6 months)

• Communicated with clients and provided weekly updates on project progress.
• Conducted requirement analysis and determined project scope.
• Managed project documentation using Jira and Confluence.
• Designed and prototyped system mockups.
• Monitored project progress and evaluated milestones.
• Prioritized client's needs and managed the product backlog.

UX Designer

Grupo GM Transport

Oct 2019 - Jun 2021 (1 year 9 months)

Project Manager

Grupo GM Transport

Oct 2019 - Jun 2021 (1 year 9 months)

a. Engaged in effective communication with clients to gather project requirements.
b. Conducted thorough requirement analysis and defined project scope.
c. Produced comprehensive project documentation.
d. Designed and created system mockups to visualize the product.
e. Coordinated and collaborated with developers and QA team members.
f. Evaluated project releases for quality and adherence to requirements.
g. Proactively addressed and resolved team members' questions and concerns.

Technical Consultant

Telvista Inc

Oct 2015 - Oct 2019 (4 years 1 month)

- technical support for DSL customers of ATT&T

QA Trainer

Gameloft

Aug 2014 - Oct 2015 (1 year 3 months)

• Guided new QA testers through the training process.
• Taught QA testers the process, rules, and effective utilization of specialized work tools and procedures.
• Developed and updated training documents.
• Provided regular training status updates and reports.
• Established quality procedures, standards, and specifications.
• Monitored performance through relevant data gathering.

QA Project Manager

Gameloft

Jun 2012 - Jul 2014 (2 years 2 months)

• Overseeing the entire life cycle of a project on the QA side, ensuring its successful execution and well-being.
• Assigning technical, CRM, and gameplay tests to a medium-sized team.
• Setting clear goals for all teams involved in the project.
• Leading game tests in accordance with the latest development updates.
• Evaluating team members based on their effort, quality, skills, and timeliness.
• Creating and improving testing procedures and project planning.
• Monitoring all changes throughout the project lifecycle.
• Coordinating teams to achieve sprint goals.
• Prioritizing tasks and requests based on their importance.
• Conducting daily meetings with QA teams to identify and address potenti

QA tester

Gameloft

Oct 2010 - Oct 2015 (5 years 1 month)

a. Conducted detailed testing of games.
b. Tested various levels and versions of the game.
c. Documented identified problems and suggested improvements.
d. Investigated the root cause of issues.
e. Checked for spelling mistakes and copyright compliance.
f. Entered bug descriptions into the quality management system.

Customer Service Agent

TP

Jun 2010 - Dec 2010 (7 months)

-Resolve customer complaints via phone, email, or mail.
-Use telephones to reach out to customers and verify account information.
-Greet customers warmly and ascertain problem or reason for calling.
-Cancel or upgrade accounts.
-Assist with placement of orders, refunds, or exchanges.
-Advise on company information.
-Take payment information and other pertinent information such as addresses and phone numbers.
-Place or cancel orders.
-Answer questions about warranties or terms of sale.
-Suggest solutions when the customer have a problem.
-Attempt to persuade customer to reconsider cancellation.
-Inform customer of deals and promotions.
-Sell products and services.
-Utilize comp

Customer Service Supervisor

Telvista

Jan 2010 - Jun 2010 (6 months)

-Investigate customer's problems and find solutions.
-Communicate with customers via phone.
- train, and terminate customer service agents.
-Provide scripts to read from during phone calls.
-Handle major incidents that cannot be resolved by agents.
-Resolve complaints and order issues.
-Ask customers to provide feedback on agents and customer service experience.
-Keep abreast of new company products and services.
-Issue refunds to customers.
-Analyze data and statistics.
-Compile -reports on overall customer satisfaction.
-Isolate and identify areas of improvement.
-Train agents on how to adequately address problem over the phone
-Work with management on customer service initi

Rene Dominguez Castellanos

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Rene Dominguez Castellanos

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Behavioral traits