Remo Japus Varquez
About
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Lead Operations Specialist at EZMARKETING
Philippines
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work
Full-time jobs
Résumé
Jobs
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- ELead Operations SpecialistEZMarketingJan 2026 - Current (10 months)
Salesforce Data AnalystSiteMinderFeb 2025 - Jan 2026 (1 year)Experienced in managing RDX (Room Distribution Exchange) operations, including setup, activation, and drop processes for Revised, Reverse, Group, Tech, and Standard Drop cases, consistently achieving a 96.8% SLA rate by reducing breached cases in the queue. Skilled in handling Demand Plus and Channels Plus cases, ensuring timely resolution and seamless partner onboarding with a 98% SLA meet rate each month. Facilitated user activation and configuration for RDX systems, maintaining a 95% SLA and zero case breaches through strong process alignment and proactive monitoring. Known for resolving complex operational issues, providing executive-level support, and contributing to strategic planning and business development through data analysis, re- Data Quality AnalystSiteMinderApr 2023 - Feb 2025 (1 year 11 months)Experienced in ensuring data accuracy and integrity across large datasets, validating over 15,000+ records monthly with a 99.5% accuracy rate. Skilled in data enrichment, deduplication, and maintaining clean, reliable CRM data to support business operations and decision-making. Proficient in managing Salesforce account creation, ensuring accurate hierarchy alignment, and documenting end-to-end processes for transparency and compliance. Collaborates effectively with cross-functional teams to drive data governance initiatives, streamline workflows, and minimize manual errors.
- Workforce ManagementVINTAZK OutsourcingAug 2022 - Mar 2023 (8 months)The role encompasses creating and maintaining a Business Continuity Plan (BCP) to ensure operational resilience. The position leads the Workforce team, overseeing both short-term and long-term workload forecasting, scheduling, and real-time resource management. This involves proactive communication with care center teams to meet daily metrics effectively. The role is responsible for ensuring delivery of key metrics, managing staffing budgets, addressing training requirements, and monitoring performance metrics through resource optimization, process improvement initiatives, and leveraging automation and technology solutions. As a Workforce Management liaison, the position requires collaboration with both internal and external site operations
- Senior Data AnalystVINTAZK OutsourcingApr 2022 - Jul 2022 (4 months)The role involves providing quality assurance of imported data, which includes collaborating with quality assurance analysts when necessary to ensure data accuracy and reliability. A key responsibility involves forecasting contact volumes to anticipate workload demands. Based on these forecasts, the role requires scheduling staff appropriately to meet expected contact volumes. Additionally, the position includes day-to-day (intraday) management to handle unexpected situations, such as sudden increases in contact volumes or staff absenteeism, ensuring operations continue to run smoothly despite these challenges.
- Data AnalystVINTAZK OutsourcingDec 2021 - Apr 2022 (5 months)The role involves supporting the data warehouse team in identifying and revising reporting requirements, while also supporting initiatives that ensure data integrity and normalization. A key responsibility includes evaluating changes and updates to source production systems. Additionally, the position requires training end-users on new reports and dashboards to ensure proper utilization of the reporting tools.
- Junior Data AnalystVINTAZK OutsourcingJun 2021 - Nov 2021 (6 months)Internal and External Reporting involves managing master data, which includes creation, updates, and deletion of records. Additionally, it requires managing call volume, daily attendance, and targets for services. Working closely with the operations team is essential to analyze and help improve their delivery processes. The role also encompasses training end-users on new reports and dashboards, while providing technical expertise in data storage structures, data mining, and data cleansing.
- System AnalystSelfemployedMar 2019 - Mar 2021 (2 years 1 month)
- MMilktea Shop ManagerMoto TeaFeb 2019 - Jan 2020 (1 year)
- CWaiterChoobi Choobi RestaurantJan 2018 - May 2019 (1 year 5 months)
Education
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- Bachelor of Science in Information Technology, System AnalystSTI CollegeJan 2017 - Dec 2020 (4 years)
- NBachelor of Science in Information Technology, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICESNotre Dame of Jolo CollegeJan 2017 - Dec 2018 (2 years)