Remilekun Oladokun

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Senior Customer Engagement Specialist

Acentra Health

Jun 2024 - Current (1 year 5 months)

Serve as the main point of contact for escalated customer inquiries, ensuring timely and accurate responses. • Assist patients and clients with healthcare-related inquiries, insurance claims, billing questions, and appointment scheduling. Provide in-depth product and service information, offering solutions tailored to the patient's needs. Resolve complex issues by coordinating with different departments such as billing, medical records, and clinical teams. Mentor and support junior customer service representatives by providing training, feedback, and assistance with challenging cases. Analyze customer feedback to identify trends and areas for improvement in service delivery. Maintain comprehensive and accurate customer records in the CRM s

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Front Desk Officer/ Customer Service Representative

Real Estate Explorers Nig. Limited

May 2024 - Aug 2024 (4 months)

Handle inbound and outbound customer calls, emails, and inquiries related to property listings, sales, and rentals. Provide detailed information about available properties, pricing, and services. Resolve client issues promptly and professionally, ensuring customer satisfaction. Schedule property viewings, follow up on client interactions, and assist with documentation. Coordinate with other departments to provide accurate and timely information to clients. Maintain customer records, ensuring all interactions are logged in the CRM system. Support marketing campaigns by sharing promotional content and handling related inquiries. Work collaboratively with the sales and property management teams to improve customer service delivery.

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Email Customer Success Specialist

Shopify Velyza (Contract)

Feb 2024 - Oct 2024 (9 months)

Responsible for addressing customer inquiries, concerns, and issues promptly and accurately via email. My goal is to provide timely and helpful responses that exceed customer expectations. Provide detailed product information, troubleshooting assistance, and guidance to customers to ensure they have a seamless experience with our products or services. Identify customer issues, analyzing root causes, and finding creative solutions to ensure customer satisfaction and retention. Maintain high standards of service quality by adhering to company guidelines, policies, and procedures in all email interactions. I ensure that responses are clear, concise, and aligned with our brand voice and values. Actively seek feedback, identify areas for improve

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Senior Administrative Assistant (Remote)

Join The Cast Initiative

Jan 2024 - Jul 2024 (7 months)

Coordinated football initiative events aimed at fighting malaria, including matches featuring media personalities and comedians. Managed event logistics such as venue bookings, equipment procurement, and scheduling. Liaised with key stakeholders, including sponsors, media personalities, and comedians, ensuring clear communication and collaboration. Organized and maintained detailed records of event plans, budgets, and stakeholder contacts. Provided administrative support by managing calendars, drafting reports, and preparing promotional materials. Supervised junior staff and volunteers, ensuring tasks were completed efficiently and effectively. Monitored project timelines and budgets, ensuring successful and timely execution of events.

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Radio Co Host/ The MovieRoadshow (Hybrid)

3raqiue Communication Limited

Oct 2023 - Jul 2024 (10 months)

Co-hosted engaging radio programs for 3rafique Communication, providing insightful commentary, interviews, and discussions on trending topics to captivate listeners. Collaborated with the production team to develop show content, plan segments, and ensure smooth on-air execution. Conducted live interviews with guests from various industries, ensuring compelling and relevant discussions for the audience. Hosted the "Movie Roadshow" segment on Nigeria Info FM, providing in-depth reviews, updates, and insights on the latest films and entertainment trends. Managed audience interactions during live shows, including responding to calls, social media messages, and live polls to foster engagement. Worked with sponsors and advertisers to incorporate

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Social Media Strategist/ Content creator (Remote)

Cashbuddy Nigeria Limited

May 2023 - Dec 2023 (8 months)

Developed and executed effective social media strategies to increase brand awareness and engagement across platforms such as Facebook, Instagram, Twitter, and LinkedIn. Created compelling and visually appealing content, including graphics, videos, and written posts, tailored to the target audience and aligned with the company's brand voice. Managed and scheduled social media campaigns using tools like Hootsuite and Buffer, ensuring timely and consistent content delivery. Monitored social media performance metrics, analyzed trends, and prepared reports to measure the success of campaigns and identify areas for improvement. Engaged with followers by responding to comments, messages, and reviews, fostering a positive online community. Collabor

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Customer Service Representative

Cashbuddy Nigeria

Dec 2022 - Dec 2023 (1 year 1 month)

Provided exemplary customer service to B2C fintech customers, addressing inquiries and resolving issues with a focus on enhancing customer satisfaction. Applied CRM principles to build and maintain positive customer relationships, contributing to a 20% increase in customer retention. Provided exceptional support to clients by resolving inquiries related to financial products, account issues, and transaction discrepancies. Effectively managed and resolved customer complaints, ensuring a high level of satisfaction and maintaining client loyalty. Assisted customers in navigating the company's digital platforms, including troubleshooting login issues and payment processing errors. Educated clients on available financial services and tools, help

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News Production Manager (Intern)

Channels Television

Oct 2021 - Dec 2021 (3 months)

Assisted in managing production workflows across key departments, including the Master Control Room, Visual Editing, Business Desk, and Sports Desk. Collaborated with news anchors and producers to arrange and organize scripts for live broadcasts. Supported the editorial team in preparing content for daily news segments, ensuring accuracy and timeliness. Coordinated the scheduling and deployment of resources for live and recorded news programs. Assisted in the review and editing of video footage to meet broadcasting standards. Monitored technical equipment during broadcasts to ensure seamless production. Gained hands-on experience in newsroom operations, contributing to the delivery of high-quality news content.

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Entertainment News Editor (intern)

The Nation's Newspaper

Nov 2020 - Jan 2021 (3 months)

Assisted in the creation and editing of entertainment news content, ensuring it adhered to editorial standards and deadlines. Conducted research on the latest entertainment trends, celebrity news, and cultural events to inform articles and features. Collaborated with reporters and photographers to gather information and materials for entertainment stories. Edited and proofread articles for clarity, accuracy, grammar, and style, ensuring the publication maintained a high standard of quality. Assisted in the layout and design of entertainment sections, working closely with the editorial and graphic design teams. Contributed to brainstorming sessions for new content ideas and editorial strategies. Managed and updated entertainment-related cont

Remilekun Oladokun

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