Customer Service & Dispatch Coordinator
Pavago
Jan 2025 - Dec 2025 (1 year)
Handle inbound customer calls, inquiries, and service requests professionally and efficiently.
Schedule, coordinate, and confirm service appointments based on customer needs and technician availability.
Dispatch technicians to assigned jobs while considering location, availability, urgency, and job requirements.
Communicate with customers and technicians regarding appointment details, schedule changes, delays, and service updates.
Monitor daily schedules and technician availability to ensure jobs are completed efficiently and on time.
Manage rescheduling, cancellations, and urgent service requests while maintaining excellent customer service.
Maintain accurate customer, appointment, and job information in CRM a