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SUMMARY I worked as a second line technical support agent at Vodafone Uk for a year and few months. I used to handle angry and unsatisfied customers by understanding their issues and providing them with proper solutions. I gained a lot of experience by working there such as problem solving skills. after that i worked as a real estate agent at a start up company called Haus property for a year . My job was to call specified clients and house owners to check if they are willing to sell their properties and if so i was following up with them and with the buyer at the same time and i was doing my best till the deal is done.