Second line technical support agent
Vodafone UK
Jun 2019 - Jan 2021 (1 year 8 months)
Provided positive customer experiences and enhanced brand reputation through attentive, helpful service
●Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
●Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
●Stayed current on policies, procedures, and standards to offer optimal support.
●Coordinated referrals and escalations to obtain specialised support.
●Listened to individual complaints with open mind and asked detailed questions to understand issues.
●Kept doing the best i can to make customers pleased and satisfied and if needed i was booking specialist engineers to resolve the customer's issue.