Rene Leonel Herrera Miranda Virtual Customer Service Agent

Back Office Agent

Alorica

May 2021 - Oct 2022 (1 year 6 months)

I worked on two campaigns. The first campaign was for Walmart's COVID-19 vaccines helping them set up an appointment for the vaccine. Then I moved to HMH (Houghton Mifflin Harcourt) as a back office agent, processing orders for the schools and universities that needed supplies from us.

Receptionist and Safety Specialist

Panorama

Feb 2017 - May 2021 (4 years 4 months)

I worked there as a receptionist and also as a safety specialist. We took care of all the visits and access to the two towers. We had to take care of the behavior of the visits while the residents weren’t with them. We checked the cameras for any inconveniences in and outside the buildings. We took care of all the resident's deliveries.

Customer Service Representative

KM2 Solutions

Jan 2017 - Nov 2017 (11 months)

I worked for Western Dental in customer service. We set up appointments for dentists—either regular appointments or with the orthodontist.

C

Customer Service Representative

Coral Bay

Mar 2016 - Jul 2016 (5 months)

I worked on Medicare/Medicaid transferring calls to a product. We checked if their insurance qualified and then we transferred them to product specialists.

Customer Service Representative

StarTek

Mar 2015 - Dec 2015 (10 months)

I worked on the T-Mobile Customer service for this company. We fixed issues with their signal or network issues, and we sold prepaid cards and made changes in their account.

Sales Representative

Allied Global

Jul 2014 - Mar 2015 (9 months)

I worked in the Sales department for this company. We sold hotel rooms all over the world for these brands: • Premier inn • Best Western Hotels • Carlson Resider Hotel Groups • Fairmont Hotels and Resorts • Hilton Worldwide • Hyatt Hotels • Intercontinental Hotel Group

G

Freelancer

Green Health Docs

I worked as a freelancer setting appointments for patients who needed prescriptions for medical marijuana. We made the appointments to see if they would qualify for the certificate and provided them with the closest store or dispensary to their location.

R

Immigration Case Worker

Rozas and Associates Law Firm

We handled all the immigration cases. Lawyers provided us with videos or evidence to move forward with the cases.

Email Support Agent

Lululemon

I worked as an email support receiving requests or orders from customers all over the world. I managed all the refunds, replacements, or exchanges for gears and handled live chat support with customers inquiring about their orders.

Customer Support Agent

Minted

I managed three channels: Phone, Chat, and Email. We handled all the requests, even designs for cards for special occasions. We processed the lost orders requests, trace orders, and helped with mixed orders.

Hospital Discharge Caller

PsychPlus

I called every patient from all the Mental Hospitals in Texas and made an appointment with one of our psychiatrists or therapists. We filled in a database with patients who accepted the appointments or refused our services.

Freelancer

AVAS Flowers

I worked as a freelancer selling flowers in the US. We received the order through the website and looked for the closest provider. We negotiated with the store for the price the customer could manage.

Rene Leonel Herrera Miranda

About

Detail

Timeline

Résumé