Rejean Amistoso

T

Floor Leader

Transworld Systems Inc.

Jul 2025 - Current (1 year 4 months)

• Served as Floor Leader overseeing daily operations within the Mortgage Insurance Department, ensuring workflow efficiency and compliance with company and regulatory standards.
• Provided coaching, problem resolution, and quality oversight while meeting productivity and SLA targets.
• Supported training initiatives and process improvements to enhance team performance and accuracy.

T

Customer Service Associate

Transworld Systems Inc.

Mar 2023 - Jul 2025 (2 years 5 months)

• Answering inbound and outbound calls related to the home owner’s insurance verifying payment if received and confirming if policy is active.
• Support customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
• Delivered fast, friendly, and knowledgeable service for routine questions and services complaints.
• Organized and prioritize tasks and activities, and worked within strict timeframes and deadlines.
• Addressed customer questions and concerns regarding product and services.
• Providing outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Adjusted bills and refunded money to resolve customer's

PREMIER HEALTH

Equity Medical

Mar 2023 - May 2023 (3 months)

Calling Hospital for nurses needed

C

Customer Service Representative

Dec 2021 - Feb 2023 (1 year 3 months)

• Answer inbound calls, live chats, and emails to facilitate customer service.
• De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
• Informed customers about billing procedures, processed payments, and provided payment options setup assistance.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
• Updated system with order specific, customer details, preferences, and billing information.

C

Customer Service Advisor

Concentrix (CVG)

Dec 2019 - Jul 2020 (8 months)

• Provided end-to-end customer support for broadband and fiber internet services, including installation, activation, and troubleshooting.
• Assisted customers with connectivity issues such as slow internet speed, intermittent connection, modem/router concerns, and service outages.
• Handled billing inquiries, plan upgrades/downgrades, contract renewals, and account adjustments.
• Coordinated with technical support and field technicians to schedule repairs and installations.
• Logged and tracked customer issues using CRM and ticketing systems to ensure timely resolution.
• Educated customers on proper modem setup, Wi-Fi optimization, and service features to improve user experience.
• Maintained high customer sa

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Résumé

Rejean Amistoso

About

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Behavioral traits